JOB SUMMARY

We are seeking a dedicated and proactive Floor Supervisor to oversee daily operations and ensure a high standard of service within our establishment. The ideal candidate will possess strong organisational skills and the ability to manage a diverse team effectively. This role requires excellent communication skills, both verbal and written, and the ability to engage with customers in a friendly and professional manner. A multilingual background is advantageous, as it will enhance our customer service experience.

REQUIREMENTS

• Proven experience in a supervisory role within a food retail or hospitality environment is preferred.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written
• Proficient in phone etiquette with a professional demeanour when interacting with customers.
• Ability to work collaboratively within a team while also exhibiting strong leadership qualities.
• A commitment to providing exceptional customer service at all times.
  If you are passionate about leading teams, enhancing customer experiencesdriving we encourage you to apply for this exciting opportunity as a Floor Supervisor.
  Job Types: Full-time, Permanent
  Pay: £35,000.00 per year
  Work Location: In person
  Application deadline: 10/08/2025
  Expected start date: 01/09/202

• Supervise daily floor operations to ensure efficiency and adherence to company policies.
• Manage and motivate team members to achieve sales targets and maintain high levels of customer satisfaction.
• Communicate effectively with staff and customers, providing guidance and support as needed.
• Maintain an organised environment, ensuring that all areas are clean, safe, and well-presented.
• Handle customer inquiries and complaints with professionalism and courtesy.