Shop Flow Manager at Duffy s Management Inc

Fayetteville, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Logistics, Operations management, Workflow optimization, Prioritization, Communication, Problem solving, Fleet maintenance, Scheduling, Urgency management, Team coordination, Technical oversight

Industry

Motor Vehicle Manufacturing

Description

SERVICE OPERATIONS COORDINATOR (SHOP FLOW MANAGER) Crain Kia of Fayetteville | High-Volume Service Department We are not looking for a traditional service advisor. We are hiring a Service Operations Coordinator — someone who can control the flow of a fast-moving shop, manage multiple jobs at once, and ensure nothing gets stuck, missed, or delayed. If you’ve worked in dispatch, logistics, fleet maintenance, manufacturing scheduling, or a high-volume service environment, this role will feel familiar. ---------------------------------------- WHAT YOU’LL OWN (THIS IS NOT A PASSIVE ROLE) You are responsible for keeping the shop moving — at all times. * Dispatch and prioritize repair orders based on technician skill and workload * Track the status of every vehicle in the shop (nothing sits unnoticed) * Follow up with technicians in real time — not at the end of the day * Identify bottlenecks and solve them before they become problems * Coordinate with parts, advisors, and management to keep workflow efficient * Ensure work is completed in the right order, at the right time, by the right person * Hold the standard on urgency, communication, and execution ---------------------------------------- WHAT WE’RE LOOKING FOR This role is about how you think, not just where you’ve worked. You might come from: * Logistics / dispatch (trucking, delivery, operations) * Fleet or diesel maintenance shops * Manufacturing or production scheduling * Aviation maintenance coordination * High-volume service or collision centers You will stand out if you: * Naturally organize chaos and prioritize under pressure * Track multiple moving pieces without losing control * Follow up relentlessly without being asked * Take ownership when things fall behind and fix it * Communicate clearly and directly with a team ---------------------------------------- THIS ROLE IS NOT FOR SOMEONE WHO * Waits to be told what to do * Gets overwhelmed when things get busy * Avoids difficult conversations with technicians or team members * Is focused only on customer interaction and not internal execution ---------------------------------------- WHAT SUCCESS LOOKS LIKE * No stalled repair orders * Technicians are consistently working on the right jobs * Work is flowing efficiently from check-in to completion * Problems are identified early and handled quickly * The entire shop runs with urgency and clarity ---------------------------------------- WHAT YOU GET * Competitive pay based on experience and performance * Opportunity to step into a leadership role within operations * A fast-paced environment where strong operators stand out quickly * A team that values execution, accountability, and growth

Responsibilities

The Service Operations Coordinator is responsible for managing the daily flow of the service shop by dispatching repair orders and tracking vehicle status. They must identify and resolve operational bottlenecks to ensure efficient work completion and maintain high standards of urgency.