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Shop Management - Little Rock, AR at PROGRESSIVE TRACTOR & IMPLEMENT CO
Bryant, Arkansas, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service Management, Service Department Operations, Service Order Quotes, Communication Skills, Leadership Skills, Mechanical Background, Engine Engineering, Computerized Shop Management Systems, Customer Instruction, Productivity Evaluation, Warranty Audits, Service Reports, Problem Troubleshooting, Invoicing, Follow-ups, Service Technician Management

Industry

Machinery Manufacturing

Description
Job Details Job Location: AR Little Rock - Bryant, AR Salary Range: Undisclosed Description Customer Service Manager for established Case IH dealership. Responsible for all aspects of service department. This position reports directly to Dealership Store Manager. Job Responsibilities Manage day-to-day operations in the customer service department Respond to customer service issues in a timely manner Manage service technicians’ daily workloads Create service order quotes and assign orders to service technicians Communicate status to customers and complete invoicing and follow-ups Navigate OEM Dealer Portals to troubleshoot problems and warranty information Maintain records, manage service reports, warranty audits and open backlog Instruct customers on operation and maintenance of equipment Evaluate productivity of technicians and profitability of service department Qualifications Job Requirements Mechanical Background a plus. Experience as a service technician or a strong understanding of engine engineering Experience in handling customer service issues Experience in computerized shop management systems Excellent Communication and Leadership skills Educational Requirements High School Diploma or GED required Automotive Certifications a plus Strong Computer Skills
Responsibilities
The Customer Service Manager is responsible for managing the day-to-day operations of the service department and addressing customer service issues promptly. This role includes overseeing service technicians, creating service order quotes, and maintaining service records.