QUALIFICATIONS

Desirable
· Management qualification

KNOWLEDGE AND EXPERIENCE

Essential
· Previous retail management or supervisory experience
· Understands of health and safety regulations and has the ability to enforce policies and processes
· Ability to plan and priorities workloads and delegate accordingly
· Experience in Visual Merchandising
· Good written and Outstanding communications skills
· Excellent customer focus
· Experience of sales management, profit and loss
· Ability to work of own initiative
Desirable
· Local community knowledge
· Understanding of charity retailing
· Previous line management experience
· Experience in achieving goals and identifying opportunities
· Has the ability to implement and enforce policies
· A desire to work as part of a team to generate fresh and innovative community-based ideas
· Experience and/or understanding of Gift Aid processes and procedures
· Experience of working with volunteers
· Some experience of EPOS systems

SKILLS

Essential
· Proven customer service skills
· Flexible and be able to adapt to change on a daily basis
· Able to complete physically demanding work in the form of standing for long periods and moving stock
· Ability to lead on all administrative task, such a cash handling
· Be a keen problem solver
· Ability to follow organisational policy and procedures
· Has basic ability with IT/Office/SharePoint
· Proven ability to work within a team and have effective working
Desirable
· Demonstrate an understanding of effective team leadership

OTHER REQUIREMENTS

· Eligibility to work in the UK
· Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Job Types: Full-time, Permanent
Pay: £24,667.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Life insurance
• Sick pay

Ability to commute/relocate:

• Uttoxeter, ST14 7FN: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: 45

As a Community Shop Manager (CSM) for St Giles Hospice you will lead a team of paid staff and volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have great commercial skills, an understanding of why customer service is key and want to be part of a successful team. Ideally, you’ll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team.
Reporting into a Regional Manager you will be responsible for ensuring that your store runs efficiently and delivers a positive financial contribution to the Hospice.
The estate includes 22 shops and e-commerce operation with a turnover of approx. £3million which supports the overall income generation strategy.