JOB SUMMARY

We are seeking a motivated and detail-oriented Service Writer to join our team. The ideal candidate will act as the primary point of contact for customers, managing service requests and ensuring a seamless experience from start to finish. This role requires strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

QUALIFICATIONS

• High school diploma or equivalent; additional automotive or technical training is a plus.
• Previous experience in a customer service role, preferably in an automotive or repair environment.
• Strong communication skills, both verbal and written, with an emphasis on customer interaction.
• Proficient in using computer systems for order entry and record keeping.
• Ability to multitask effectively while maintaining attention to detail.
• A passion for automobiles or mechanical knowledge is highly desirable but not mandatory.
• Must possess strong problem-solving skills and the ability to work collaboratively within a team.
  Join us as a Service Writer where you can contribute to our commitment to exceptional customer service while growing your career in the automotive industry!
  Job Type: Full-time
  Pay: $37,720.57-$100,000.00 per year
  Work Location: In perso

• Greet customers and assess their service needs with professionalism and courtesy.
• Create detailed service orders based on customer requests and vehicle issues.
• Communicate effectively with technicians to relay customer concerns and ensure accurate service recommendations.
• Provide customers with estimates for repairs and services while explaining the work that needs to be performed.
• Schedule appointments and manage the workflow of service orders to optimize efficiency.
• Follow up with customers regarding their service status and address any questions or concerns they may have.
• Maintain accurate records of customer interactions, service orders, and follow-up actions in the system.
• Ensure a clean and organized workspace that reflects a professional image of the company.