HEALTH AND SAFETY REQUIREMENTS

All employees of the Charity have a statutory duty of care for their own personal safety and
that of others who may be affected by their acts or omissions. Employees are required to
co-operate with management to enable the Charity to meet its own legal duties and to report
any hazardous situations or defective equipment.

EXPERIENCE & KNOWLEDGE

Previous retail experience in the commercial or charity sector
Proven experience of managing a team including recruitment,
development and performance management
Experience of meeting and exceeding targets
Experience of analysing and interpreting data and using it to make
commercial decisions
Experience of dealing with customers and providing excellent
customer service
Knowledge and experience of using computers
Experience of stock management and visual merchandising
Experience and understanding of administration procedures
including cash handling and financial controls
Experience of recruiting, managing and motivating volunteers
An awareness of retail and shopping trends

SKILLS

Strong leadership and motivation skills
Strong drive to achieve results
Ability to build and develop a team to successfully achieve targeted
income
Excellent interpersonal and communication skills with the ability to
make people feel valued
Excellent planning and organisational skills
Able to act on own initiative and take a proactive approach
Able to prioritise workload and delegate tasks effectively

PURPOSE OF ROLE:

As one of our Shop Managers you’ll be responsible for the day to day running of the shop
working to maximise income and profit so that we can make a real difference to cancer
patients and their loved ones. You’ll represent the Charity in our local communities, recruit,
motivate and coach the team including your Assistant Manager and Volunteers as well as
providing excellent customer service and a great shopping experience.