Shopify Customer and Admin Support - (ZR_27708_JOB) at BruntWork

Quezon, Surigao Del Norte, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, E-Commerce, Shopify, Written Communication, Organization, Slack, Gsuite, Data Entry, Problem Solving, Attention To Detail, Proactive Mindset, Feedback Logging, Administrative Support, Meeting Scheduling, Spreadsheet Management, Community Engagement

Industry

Staffing and Recruiting

Description

This is a remote position. Schedule: Monday to Friday, from 7:00 AM to 2:00 PM California Time (7 hours per day, 35 hours per week) Timezone: PST About the Company: We are a dynamic and innovative company focused on bringing the best products and services to our customers through our e-commerce platform. Our team is dedicated to providing exceptional customer service and efficient administrative support to ensure smooth operations and customer satisfaction. Job Description: We are seeking a full-time Customer Support and Administrative Assistant to join our team. The ideal candidate will have excellent written communication skills and experience with e-commerce platforms, particularly Shopify. They will be responsible for responding to customer emails, updating orders, performing administrative tasks, and scheduling meetings for the co-founders. Responsibilities Be the voice of the Company— responding to customer emails, DMs, and texts with warmth, care, and a little sprinkle of magic. Own customer support across Shopify, Gorgias, Slack, and Klaviyo — processing refunds, reships, and subscription changes. Log customer feedback in spreadsheets and surface insights to the team to help us continuously improve. Create and maintain internal systems to keep everything running smooth — inbox organization, order logs, product feedback reports, and more. Handle admin tasks for the co-founders like scheduling meetings, light research, and data entry. Bring fresh ideas for how we can level up the customer experience and community vibes. Requirements APPLICANTS MUST COMPLETE THE CLIENT'S ASSESSMENT A customer service lover — you genuinely enjoy making people's day better. Hyper-organized — like, spreadsheet-obsessed and naturally wired to create systems. Pro at Slack, Shopify, and Gsuite (bonus points for Gorgias, Recharge, Klaviyo, and Rebuy). Excellent written communicator who can adapt to the company's warm, groovy brand tone. Self-starter with a proactive, solution-oriented mindset. Strong attention to detail — no email goes unanswered, no task falls through the cracks. Comfortable working independently and managing your own time. Independent Contractor Perks With HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_27708_JOB

Responsibilities

The role involves responding to customer inquiries across various platforms and managing administrative tasks for the co-founders. The candidate will also log customer feedback and create internal systems to enhance operational efficiency.