MUST HAVES

• 2+ years of Shopify development experience, with knowledge of Shopify Plus;
• Proficiency in core JavaScript (or a popular variant) and front-end frameworks;
• Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
• Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment;
• Experience troubleshooting site issues using various tools (commercial/open-source);
• Strong problem-solving, analytical skills, and attention to detail;
• Experience with page performance optimization and secure development practices;
• Knowledge of front-end caching, CDNs, and request-response flow;
• Familiarity with ticketing systems like Jira;
• Strong verbal and written communication skills;
• Ability to work independently and collaboratively in a team;
• Patience, empathy, and a customer-first mindset;
• Continuous learning mindset and adaptability to new technologies and procedures;
• Upper-Intermediate English level.

• Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
• Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
• Engage with Product Management and business partners on system capability, design, and solutions;
• Work with Development to ensure technical requirements, best practices, performance, and security;
• Support Project Management with effort estimates, planning, and removing technical roadblocks;
• Develop key system components, identify reusable modules, and optimize delivery time;
• Research platform capabilities and opportunities for the eCommerce roadmap;
• Perform code analysis, develop patches, and implement new platform features;
• Participate in code reviews, unit testing, and technical validation of updates.