FRIENDLINESS (CUSTOMER EXPERIENCE & ASSOCIATE ENGAGEMENT)

• Provide strong, positive, and proactive leadership to all members of the Store Team.
• Provide clear direction, ongoing feedback and hold each Associate accountable for their performance and results.
• Coach, mentor, and encourage all Associates to be successful.
• Greet all Customers and act as a role model for providing Customers with prompt, courteous service and assistance.
• Participate in onboarding process and procedures of new Associates in accordance with applicable laws and company policies.
• Recommend continuous improvements to refine or execute existing marketing strategies to improve shopper commitment to the store.
• Support current charitable promotions facing Customers (i.e. Partners in Caring, Check Out Hunger).
• Provide continual training, developmental action planning, and meaningful feedback on job performance to Associates.
• Provide opportunities for Associates to cross-train in other store departments.
• Maintain an open line of communication and work cooperatively with all business partners.
• Lead Associates to work cooperatively while encouraging enthusiasm, loyalty, and creativity.
• Encourage and recognize Associates to provide a positive Customer Experience.
• Understand all union contract and company policy parameters and apply same to daily operations and situations.
• Handle Associate/Customer conflicts providing positive resolutions.

Please refer the Job description for details