The Shore Excursions Product Development Specialist offers support both to the local and to the headquartered Shore Excursions Product Development departments; this area is in charge for overseeing product content and delivery, negotiating costs, developing new tours, with the aim to grow revenue and improve guest satisfaction in specific geographical regions.

• On board cruise ship experience in an administrative role is considered an advantage;
• Fluency in English, Italian; any additional language is as great advantage;
• Strong knowledge of the Microsoft Suite of office products, in particular Excel, Word, PowerPoint & Publisher;
• Ability to work on Fidelio, MMS, Otalio and Crunchtime (update codes, add costs and etc.) is a great advantage;
• Bachelor’s degree in Tourism, Business Administration, Executive Secretariat or Languages;
• Flexibility;
• Good Analytical skills.
• Execute administrational tasks in the office and support the teams in updating master product shore excursion files in a timely manner to meet seasonal deadlines;
• Import Shore Excursions codes and related costs and prices in the systems MMS, CrunchTime and Otalio;
• Coordinate and compile the repository of contractual documents such as actual database;
• Assist the Shorex Product Development Managers on the production and preparation of Tour Operators Contracts and Addendums for the regions and in the administrative and operational emails to be sent to Operational Departments;
• Monitor and Update Tour Operators Insurance and expiration dates in our database;
• Revise the Daily Reports \/ Comment Forms and follow-up on the issues while keeping the Product Development Team well informed.

VISA REQUIREMENTS (if any)

• Right to work in Italy.

Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises’ fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet’s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises’ fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas “7 Golden Pearls” for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide

Please refer the Job description for details