ABOUT THE ROLE:

The Short Term Rental (STR) Hire Controller plays a pivotal role in the coordination, scheduling, and execution of Rushlift MHE’s short term rental operations. You will be responsible for managing all aspects of the hire process from customer order through to delivery and return, ensuring optimal fleet utilisation, high levels of customer satisfaction, and operational efficiency. You will work closely with the STR Sales Manager, transport providers, service teams, and customers to ensure seamless execution of hires, rehires, collections, and breakdown support.

YOUR KEY RESPONSIBILITIES WILL INCLUDE:

• Manage inbound hire requests and allocate equipment based on availability, location, and customer needs
• Coordinate with transport providers to arrange timely deliveries and collections
• Monitor hire durations and proactively manage contract extensions or off-hires
• Maximise utilisation of the internal fleet through effective planning and rotation
• Manage external rehire relationships to supplement fleet shortages when necessary
• Track rehire equipment performance, costs, and returns
• Serve as a key point of contact for customers regarding hire status, delivery timing, and breakdown support
• Respond to issues quickly and liaise with service teams to minimise downtime
• Maintain a professional, solution-focused approach to all customer interactions
• Input and maintain accurate data in rental management systems
• Ensure all hire contracts, transport notes, and off-hire documentation are completed and archived correctly
• Generate reports for utilisation, open hires, rehire spend, and service response times
• Support weekly operational reporting and fleet KPI tracking
• Ensure health & safety and compliance protocols are followed for all hired assets