Job description

COMPANY OVERVIEW

Established in 2007, we are a leader in the Ontario stone installation and fabrication industry for both residential and commercial properties. With a continued focus on service and customer relationships we are growing rapidly and looking for a team member to manage our showroom in Waterloo.

REQUIREMENTS:

· College Diploma or University Undergraduate degree in business, marketing or related field
· Tactful and diplomatic communicator able to exchange ideas and information with customers and team members in a concise and logical way
. Basic knowledge of sales principles and techniques to assist in upselling and closing sales.
. Attention to detail, ability to problem solve with quick thinking and resourcefulness to address customer inquiries and resolve issues.
· Highly motivated, self-directed and customer service oriented
· Ability to work independently, as well as, in a team environment
· A go-getter with strong organizational, planning and time management skills
· Proficiency in software tools including MS Office and CRM software
· Experience in Retail Sales of 1 year

EXPERIENCE:

• Interior design: 1 year (preferred)
• Showroom Management: 1 year (preferred)

Customer Assistance: Greet and engage customers as they enter the showroom, providing a welcoming and helpful atmosphere. Answer the phone and emails in a timely, courteous and professional manner.
Product Knowledge: Maintain an in-depth understanding of the products and services offered, including features, pricing, and availability. Be up to date on industry trends and competitor products, knowledge of pricing and ability to provide quotes.
Sales Support: Assist customers in curating a selection of products that meet their needs, answering questions, and providing recommendations or alternative options.
Order Processing: Process sales transactions, manage inventory, verify all details on orders are accurate. Complete reports as requested to monitor customer traffic and product selection. Track sales Visits on Moraware and keep account information updated.
Visual Merchandising: Maintain an organized and visually appealing showroom, ensuring displays are tidy and well-stocked. Offer recommendations on upgrading showroom countertops and wall displays based on trends / sales.
Follow-Up: Reach out to customers post visit and post-purchase to ensure satisfaction and encourage future business and build strong relationships.
Collaboration: Work closely with inside sales reps to expedite positive closure for customers with regards to scheduling, service calls, re-makes, and supplier claims. Collaborate with management to meet sales goals and improve customer experience.
Problem Solving: Identify and resolve job-related issues swiftly and effectively, maintaining high levels of customer satisfaction.