JOB DESCRIPTION:

We are seeking a dedicated Customer Service Representative for our furniture retail showroom. This role focuses on providing exceptional customer care through various communication channels, including email, phone, and face-to-face interactions. This position does not involve sales.

QUALIFICATIONS:

• Minimum of 4-5 years of relevant customer service experience, with a strong preference for candidates demonstrating longevity in previous roles.
• Proven ability to handle customer complaints and find appropriate solutions.
• Experience in customer care across multiple channels (email, phone, face-to-face).
• Strong multitasking skills and the ability to prioritize tasks effectively.
• Positive attitude and commitment to providing outstanding customer service.
• Familiarity with office responsibilities as needed.
  Job Type: Full-time
  Pay: $21.00 - $22.00 per hour

Shift:

• Day shift

Work Location: In perso

• Customer Interactions (60%)
• Engage with customers through email, phone, and in-person to address inquiries, resolve complaints, and provide solutions.
• Build and maintain strong relationships with customers to enhance their experience.
• Internal Collaboration (20%)
• Work closely with internal departments and facilities to ensure seamless communication and effective resolution of customer issues.
• Vendor Coordination (20%)
• Liaise with logistics vendors to manage shipping and delivery concerns.
• Confidently file freight claims when necessary.