A fantastic opportunity has arisen for a Part-time afternoon Receptionist / Host to join our Volkswagen dealership in Canterbury, Kent.
With experience in a similar role and a willingness to foster strong working relationships, this is a great opportunity for a receptionist to work in an established dealership. As a Volkswagen Host, you should share your passion for our brand every day and immerse customers in the world of Volkswagen here at Canterbury. You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly.
Dividing the working day between taking care of our customers, dealing with inbound enquiries, and assisting the Sales and Aftersales teams.
The company offer training on the skills, processes and equipment used to manage our customers.
However, due to our customer focused culture, we are ideally looking for an individual with confidence and some basic IT skills to deal with inbound customer telephone enquires as well as inbound email enquiries.
As an award-winning family owned company, we hold customers, both new and returning, at the heart of our business. Therefore, the company place enormous value in maintaining long standing relationships and customer loyalty.

Key Attributes:

• A smart and professional appearance.
• A friendly manner and positive attitude.
• Excellent communication and interpersonal skills.
• Strong customer service skills.
• A passion for customer satisfaction.
• Flexible approach to holiday cover.
• Ensure the volume of calls coming into the branch are handled in a timely manner.
• Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company.
• Answer all internal and external calls swiftly and direct them effectively.
• Ensure compliance with company policies and industry guidelines.
• All customer waiting areas are kept clean and tidy at all times.

Hours of work: Mon – Friday 1.00pm – 6.00pm Please only apply if these hours are suitable.
If shortlisted, one of our hiring managers will be in touch with you to arrange an interview.
You must be eligible to work in the UK. Please note, only suitable applicants will be contacted, and incomplete CVs will not be considered.
We look forward to hearing from you!
Job Type: Part-time

Ability to commute/relocate:

• Canterbury CT2 7QH: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)

Work Location: In perso

Please refer the Job description for details