ABOUT US

Smart Home Sounds is a fast-growing online retailer, known for delivering expert advice, top-rated customer service, and in-depth product knowledge across the audio and visual sectors.
With a thriving YouTube channel, aloyal customer base, and astrong online community, we’re now expanding into physical retail, and you could be at the forefront of this journey.
We’re opening our first-ever retail store, designed to bring the very best of our online experience into a physical space. Think hands-on product demos, honest, educational advice, and a premium shopping environment where customers can explore and enjoy technology in a relaxed, expert-led setting.

THE ROLE

We’re looking for a Retail Store Manager who is passionate about giving customers an exceptional in-store experience. You’ll play a key part in launching and growing our new store and will be instrumental in creating a retail environment that sets new standards in the audio-visual industry.
This is a rare opportunity to get in at the start of something exciting, with the freedom to help shape how we operate – and grow with us.

KEY RESPONSIBILITIES

• Lead the daily operation of our new store with energy, pride, and professionalism.
• Hire, train, and manage a small team of customer-first sales advisors.
• Create an engaging in-store experience that mirrors our online reputation for honest, helpful advice.
• Assist customers with hands-on product demonstrations, offering expert guidance on audio and smart tech solutions.
• Drive store performance by helping the team meet sales targets and KPIs.
• Collaborate with our marketing team to bring our online content, YouTube education, and product launches into the store.
• Maintain high standards across customer service, team culture, and store presentation.