ABOUT US:

KBG Security is a trusted provider of professional security services, specialising in protecting patrons and staff at pubs and nightclubs across Stourbridge. We are currently seeking licensed, professional and reliable SIA Door Supervisors to join our team. This is an excellent opportunity for those looking to work with a reputable firm that offers long-term support and professional development.

ESSENTIAL REQUIREMENTS:

• Valid SIA Door Supervisor Licence.
• Strong communication and conflict management skills.
• Professional appearance and attitude.
• Punctual, reliable and team-focused.
• First Aid qualification.
• Previous experience in nightclub/pub security.

ABOUT THE ROLE:

As a Door Supervisor, you will play a critical role in maintaining a safe and welcoming environment at our licensed venues. You will manage customer access, check identification, uphold venue policies, and respond to incidents with confidence and professionalism.

KEY RESPONSIBILITIES:

• Monitor and manage entrance and exit points, ensuring only authorised individuals are granted access.
• Verify age and identification in accordance with licensing laws.
• Carry out customer searches courteously and in line with procedures.
• Maintain a visible presence to deter antisocial or unlawful behaviour.
• De-escalate and manage conflicts professionally and in line with legal guidance.
• Liaise with venue management and emergency services where required.
• Provide excellent customer service to venue patrons.
• Accurately complete incident reports and maintain records.
• Identify and assess potential risks to safety and respond appropriately.