Prior experience in a process coordination/service management role or similar
Demonstrable experience in providing a consistent, collaborative, and pragmatic approach towards service management and coordinating processes,
Strong stakeholder management, with the ability to work collaboratively within the wider service team, across multiple technical groups, stakeholders and processes to achieve the outcomes.
The ability to work positively and cooperatively with others as well as autonomously,
Presentations skills: able to articulate technical and business value/outcomes to varying audiences.
Strong written and verbal communication skills and confidence in a client facing role. Ability to build relationships and trust, conduct formal meetings and provide concise reporting.
Sound understanding of the SIAM and ITIL frameworks with practical experience of operating ITIL aligned process.
Ability to provide training and guidance to resolution teams.
As the stakeholder manager, you will be the conduit between the client and the SIAM teams ensuring frameworks are adopted and followed.
Linked-in
Google