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Simplified Chinese Player Support Tier1 at Side

Shinjuku, , Japan -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Simplified Chinese, English, Customer Service, Language Translation, Proofreading, Technical Support, Logical Thinking, Email Support, Chat Support, Game Analysis

Industry

Computer Games

Description

- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes. - Perform language translation and proofreading where necessary. - Respond and support players issues via chat and email, including but not limited to password resets and more. - Business hours: 10:00-19:00 - Onsite role: Yotsuya, Shinjuku Requirements - Native or Fluent level Simplified Chinese - Business level English (Japanese is nice to have) - Passionate about the video game industry. - Strong logical thinking. - Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment. - Able to deliver excellent customer service via email and chat. - Able to understand games from a gamer’s perspective. - Capable of analyzing and solving information accurately and swiftly within guidelines. - Possesses a team player mentality. Benefits - Collaborating with people creating innovative interactive entertainment. - Dynamic and entrepreneurial culture. - Video games focused environment. - Contract Employee*Permanent employee promotion is available. - Trial period: 3 months / No change in conditions. - Up to 50,000 yen reimbursement or train pass.

Responsibilities

Provide player support via chat and email, including handling password resets and resolving player issues. Monitor and analyze customer service operations to implement necessary improvements and perform language translation tasks.