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Singapore Digital Product Manager (Vice President) at Citi

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Product Management, Competitive Analysis, Market Trends, Client Needs, Collaboration, Digital KPIs, Engagement Metrics, Net Promoter Score, Client Communications, Training Programs, Interpersonal Skills, Influencing Skills, Customer Advocacy, Cross-Functional Collaboration, Innovation, Agility

Industry

Financial Services

Description

Define and manage the digital platform roadmap, incorporating in-depth competitive landscape analysis, market trends, and client needs to prioritize initiatives and features. Facilitate extensive collaboration across all key partners including Technology, Product, Client Advisors, Contact Centre, and Controls teams to ensure a unified approach and deliver the best possible experience for clients. Drive key digital KPIs, including digital adoption rates, engagement metrics, and Net Promoter Score (NPS), through strategic initiatives and continuous optimization. Oversee the strategy and execution of client communications related to digital platform enhancements, new features, and value propositions to drive awareness and adoption. Design and deliver training programs and materials for Client Advisors to effectively utilize digital platforms and articulate their value to clients. 7+ years of experience Experience in Digital Product, Platforms or similar role Exceptional communication, interpersonal, and influencing skills. Demonstrated ability to absorb new information quickly. Must be a passionate advocate for the customer and an ambassador for change, willing to speak up and challenge the status quo in order to build a truly customer-centric organization and culture. Demonstrated track record of partnership and collaboration among cross-functional teams. Ambition to drive toward continuous innovation and improvements. Ability to quickly adapt and maintain a flexible approach and resiliency in an agile environment. Bachelor's/University degree, Master's degree preferred ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Define and manage the digital platform roadmap while collaborating with key partners to enhance client experience. Drive digital KPIs and oversee client communications related to platform enhancements.