The post holder will be required to provide comprehensive and pro-active administrative support to the services supported by The Childrens Single Point of Referral Office . This will include using specific knowledge of medical terminology to type and format letters and to employ effective waiting list management for appointment booking.
The services that are currently supported are Community Paediatricians, Childrens ADHD Nursing, The Neurodevelopmental Service (NDS), The Key Worker Service, Children’s Occupational Therapy, Childrens Community Nursing, and Starfish Children’s LD CAMHS.
This role requires excellent administrative, verbal, and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team.
To support the delivery of a high quality, safe and compassionate healthcare service.
This exciting and fast paced role will involve excellent communication skills which will be utilised when speaking to families/carers, other admin colleagues and clinical professionals. You will be required to communicate via email, phone and in person.
The successful candidate will become part of a small team who offer admin support to all of the services mentioned in the job overview. You will gain knowledge of how each service works, and be able to prioritise work.
Main duties of this role will involve -
Adding referrals to SystmOne
Actioning tasks on SystmOne, as requested by the clinical and other admin teams
Booking community paediatric and ADHD nursing appointments in accordance with individual service guidelines
Scanning and processing of incoming and outgoing paperwork
Completing the actions once referrals have been triaged, creating the required letter to be sent to the families/carers of the child or young person
Answer calls coming into the service, and completing actions from that call
Taking ownership of managing all queries to a high standard that ensures the referral moves through the required pathway
Covering children’s reception on occasion
Become a part of the team, supporting one another and helping each colleague by providing support as required
Keeping in close contact with the supervisor, engaging in team huddles

Please refer the Job description for details