Site Account Manager at FLSmidth

Mackay, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Relationship Management, Commercial Acumen, Stakeholder Engagement, Negotiation, Sales Cycle Management, Proposal Preparation, CRM Proficiency, Forecasting, Revenue Growth, Site-Based Account Management, Technical Sales, Service Sales, Autonomy, Matrix Navigation

Industry

Industrial Machinery Manufacturing

Description

We are seeking a commercially strong, relationship-driven Site Account Manager to manage and grow strategic, top-tier mining customer accounts across the ASEA Service Business Line. This role is the primary FLS representative at nominated customer sites, responsible for protecting installed base revenue while driving growth across parts, consumables, field service, rebuilds, upgrades, digital solutions and technical offerings. Key Responsibilities Account Ownership & Relationship Management Act as the single commercial point of contact for all Service Business Line activities at site Build, maintain and strengthen long-term relationships with site leadership, maintenance, planning and procurement teams Champion the Voice of the Customer internally to ensure alignment across sales, contracts and operations Lead regular customer meetings, performance reviews and informal engagement sessions Ensure responsiveness and coordination of quotes, orders, technical information and commercial discussions Strategic Account Development Develop detailed site-specific account plans aligned to customer production targets and lifecycle needs Identify short-, medium- and long-term growth opportunities across the installed base Monitor competitor activity and proactively position FLS solutions Increase market share through targeted campaigns, rebuild strategies and upgrade pathways Sales Execution & Deal Management Lead the full sales cycle from opportunity identification through to order intake Prepare and deliver high-quality proposals, RFP responses and value-based presentations Negotiate commercial terms in line with company guidelines Drive order conversion and ensure timely follow-up of all opportunities Financial & Performance Accountability Own revenue, order intake, margin and profitability for nominated accounts Manage pipeline development and forecasting accuracy Deliver against annual budget and maximise profitable volume Maintain accurate CRM records including win/loss analysis and activity tracking Provide regular performance updates to Regional Sales Lead and internal stakeholders Cross-Functional Collaboration Work closely with CRRs, GBLMs, Contract Managers and Service teams to ensure seamless execution Coordinate internally to resolve customer disputes, delivery delays or technical challenges Support forecasting discussions with customer planning teams Contribute to regional strategy discussions and continuous improvement initiatives What You Bring Experience in mining or mineral processing environments Background in site-based account management, technical sales or service sales Strong commercial acumen with proven ability to deliver revenue targets Excellent stakeholder engagement and negotiation skills Ability to work autonomously in a customer-facing role while navigating a matrix organisation Proficiency in CRM systems and Microsoft Office You are proactive, commercially disciplined, relationship-focused and comfortable spending significant time onsite building trusted partnerships. What we offer Competitive remuneration package. Work from home options available. Flexible start and finish times. Job security in a volatile market – FLSmidth has 140 years of successful operation within a global environment. Development and training within a respected global OEM company. Access to salary packaging options to allow you to maximise your after-tax income. Employee Assistance Program for employees and immediate family. Purchased annual leave options. Involvement with community and charity initiatives. As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible. Candidates will be contacted by email. No recruiters and unsolicited agency referrals please. FLS is a leading, full flowsheet minerals processing supplier to the global mining industry. We deliver proven technologies and services across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero programme.

Responsibilities

The Site Account Manager will act as the primary commercial point of contact for Service Business Line activities at customer sites, focusing on protecting installed base revenue while driving growth across parts, service, rebuilds, and digital solutions. Key duties include developing detailed site-specific account plans, leading the full sales cycle from opportunity identification to order intake, and owning revenue, order intake, margin, and profitability for nominated accounts.