ABOUT YOU

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  You’ll be someone who takes pride in delivering a first-class service, with a hands-on approach and a passion for leading teams. Ideally, you’ll have previous experience managing cleaning or FM teams in a fast-paced environment, and you’ll be comfortable managing daily operations while maintaining excellent client relationships.

WHAT SKILLS AND ATTRIBUTES WE NEED FROM YOU:

• Strong leadership and team management experience.
• Excellent communication and interpersonal skills.
• Confidence working with clients and stakeholders at all levels.
• Health and safety awareness and a focus on compliance.
• High attention to detail and strong organisational skills.
• A proactive, can-do attitude with problem-solving ability.
• IT literacy, particularly for reporting and audit documentation.
• Flexible approach to working hours, including weekends where required.
  Before You Apply
  This will be a competency-based interview. You will be asked to provide specific examples of your experience, leadership style, and ability to deliver excellent service.
  If you’re a people-first manager who enjoys variety and takes pride in making a difference—we’d love to hear from you.

ABOUT THE ROLE

Location: Whipsnade Zoo, Central Avenue, Whipsnade, LU6 2LF
Salary: £16.25 per hour
Contract Type: Permanent
Hours Per Week: 40
We are looking to recruit a dedicated Site Manager to lead our cleaning and facilities services team at Whipsnade Zoo.
This is a site-based role, where you’ll take pride in ensuring high standards of service delivery, team leadership, and client satisfaction in a truly unique and inspiring environment. You’ll play a key role in maintaining both the cleanliness and safety of this iconic location—home to hundreds of animals and visited by thousands every year.

WHAT YOU WILL BE RESPONSIBLE FOR:

• Leading the on-site cleaning team, setting clear expectations and supporting staff to deliver high-quality results every day.
• Managing rotas, holidays, and absence to ensure full site coverage and compliance with staffing levels.
• Working closely with the client to respond to operational needs and maintain a strong, solution-focused partnership.
• Maintaining accurate and up-to-date site documentation, including training records, audits, and risk assessments.
• Ensuring health and safety standards are met and embedded in daily practice.
• Supporting recruitment, training, and onboarding of new staff to maintain service continuity and performance.
• Monitoring equipment, materials, and stock levels to ensure smooth operations.
• Upholding Atlas FM values and ensuring a consistent, professional presence on site.
  We are looking for someone who thrives in a busy, customer-focused environment and who brings confidence, care, and accountability to every aspect of their work.