JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Leading a multi disciplined team to deliver all services under the Facilities Services pillar.
Ensure delivery against the client agreement.
Identify and present opportunities for growth, continuous improvement, and manage contractual obligations such as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in line with budget forecasts.
Prepare revenue forecasts based on current client commitments and develop/present client monthly and quarterly business reviews.
Actively communicate and coordinate with the client in regards to operational needs.
Provide regular status reports and manage task lists on assigned pillar progress for all project areas.
Provide clear and strong direction and take appropriate action to resolve potential off-target performance.
Manage, motivate, and develop internal teams to promote inclusive and cohesive team environment across different departments within the company.
Directly managing a multi-disciplined team to ensure all Visitors and Clients experience a fantastic level of service.
Liaise with Resourcing and Recruitment teams to ensure appropriate resourcing levels across multiple pillars at all times.
Lead by example in ensuring Health and Safety procedures and practices are maintained at all times.
Other duties, responsibilities, and projects as may be required for the efficient running of the business.
Development of an environment that is in line with our core values of Integrity & trust, collaboration, excellence, respect, innovation, customer focus and accountability
Travel may be required
Skills Required
A strong business operator with effective communication skills and the ability to negotiate and influence at all levels.
Excellent Customer Relationship Management (CRM) skills and a commitment to high quality delivery in a fast paced environment.
Demonstrated ability to proactively build and maintain a collaborative network, both internally and externally, in order to successfully navigate through the client organisation.
Proven ability to develop and implement strategies and deliver on targets.
Ability to prioritize with proven innovative problem-solving and decision-making skills.
In-depth knowledge of at least one core competency within the facilities management industry ideally Office Services and strong commercial and financial awareness.
Knowledge of Google suite (Gmail, Gsheets, Slides)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together

Please refer the Job description for details