Location: Client Office
(On-site support at the client office)
Employment Type: Full-time contract employment

Key Responsibilities

• Provide technical support and troubleshooting for hardware, software and network issues.
• Provide second-line support for end users in person.
• Ensures timely resolution of issue and resolve support tickets accordingly to priority and SLA timelines.
• Maintain and manage IT infrastructure, including servers, networks, and security systems.
• Collaborate with global and/or regional project team, take the lead role of the projects roll out / implementation on the site.
• Implement and maintain IT policies, procedures, and documentation to improve IT operations and increase efficiency and productivity.
• Ensure the proper functioning of the meeting rooms, including AV equipment, video conferencing systems, and other related technologies.
• Install, configure, and update hardware and software for office or remote users.
• Supporting IT hardware and software lifecycle management by monitoring and maintaining IT assetinventory which includes hardware, software licenses, and equipment.
• Participate in IT onboarding activities for new employees.
• Monitor and optimize network performance to ensure high availability and reliability.
• Coordinate with vendors and service providers for IT-related services and support.
• Provide training and support to users on IT systems and applications.

Qualifications

• Diploma/bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 2-4 years of experience in IT support or a similar role.
• Strong knowledge of IT infrastructure, including servers, networks, and security systems. * Experience with AV equipment and video conferencing systems.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, both verbal and written, in Mandarin and English. Good customer service skills.
• Ability to prioritize tasks, work independently and as part of a team.
• Proven ability to manage multiple tasks and projects simultaneously.
• Ability to work under pressure.

Preferred/Optional Skills

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
• ITIL foundation certification.

Working Conditions

• Onsite role requiring physical presence during business hours.
• Occasional after-hours or weekend support may be required.

Job Types: Full-time, Contract
Contract length: 12 months
Pay: From $5,500.00 per month
Work Location: In perso

• Provide technical support and troubleshooting for hardware, software and network issues.
• Provide second-line support for end users in person.
• Ensures timely resolution of issue and resolve support tickets accordingly to priority and SLA timelines.
• Maintain and manage IT infrastructure, including servers, networks, and security systems.
• Collaborate with global and/or regional project team, take the lead role of the projects roll out / implementation on the site.
• Implement and maintain IT policies, procedures, and documentation to improve IT operations and increase efficiency and productivity.
• Ensure the proper functioning of the meeting rooms, including AV equipment, video conferencing systems, and other related technologies.
• Install, configure, and update hardware and software for office or remote users.
• Supporting IT hardware and software lifecycle management by monitoring and maintaining IT assetinventory which includes hardware, software licenses, and equipment.
• Participate in IT onboarding activities for new employees.
• Monitor and optimize network performance to ensure high availability and reliability.
• Coordinate with vendors and service providers for IT-related services and support.
• Provide training and support to users on IT systems and applications