ADDITIONAL INFORMATION

Job Number25112136
Job CategoryReservations
LocationMiddle East GSO, Emaar Square 6, Dubai, United Arab Emirates, United Arab Emirates
ScheduleFull Time
Located Remotely?N
Position Type Management

POSITION SUMMARY

The Site Leader holds full responsibility for the overall performance, leadership, and strategic direction of the contact center. This role partners closely with the Leadership Team to deliver strong performance in areas such as sales, guest and associate satisfaction, revenue generation, financial management, and operations. As a key business leader, the Site Leader cultivates strong relationships with properties, regional teams, and owners, serving as the principal interface for hotel partners.

REQUIRED EXPERIENCE & SKILLS

• Minimum 12 months of experience in a customer service or sales environment.
• 12–18 months of supervisory or management experience preferred.
• Demonstrated leadership experience with a track record of team development.
• College degree preferred.
• Proven ability to lead in a dynamic, fast-paced environment.
• Strong written and verbal communication skills.
• Working knowledge of Microsoft Office, reservations systems, and reporting tools.
• Comfortable presenting to large groups and executive leadership.
• Analytical mindset with ability to interpret financial reports and center metrics.
• Proven success with performance improvement and change management.

PREFERRED QUALIFICATIONS

• Experience in a hospitality contact center or reservations environment.
• Familiarity with Marriott brands and systems.
• Fluency in English; additional language(s) a plus.