Are you a looking for a rewarding career opportunity close to home in beautiful Hancock County? We have a fantastic team in Sneedville looking for an awesome leader!
We are a fast-growing company looking for motivated, professional candidates to fill the position of Site Leader in Sneedville/Hancock County.
The Sneedville Site Leader is responsible to lead and manage all aspects of the Hancock County contact center’s day-to-day operations to ensure optimized performance and success of the contact center. This role is responsible for ensuring the success of the contact center by maintaining an organized and well-trained work force as well as a clean and secure work environment. The role is responsible for direct oversite of on-site management to provide them with the tools and real-time support needed to effectively meet ADS and ADS partner expectations. The Site Leader is a supervisory role and a full-time position for which the days and hours may vary from week to week, including nights and weekends. The role reports to the Chief Operating Officer (COO).

REQUIRED QUALIFICATIONS

• Residency in Hancock County, TN required
• Self-motivated and directed with effective time management, problem-solving and analytical skills
• Strong leadership and interpersonal skills (verbal and written)
• Excellent organizational skills and attention to detail
• Two (2) or more year management experience in a contact center environment or similar.
• Working knowledge of the Microsoft Office Suite, including Word, PowerPoint, and Excel
• Some travel may be required

PREFERRED QUALIFICATIONS

• 3-5 years experience in the roadside assistance industry
• Client Management, program management, or contracting experience
• Bilingual English/Spanish or English/French
• Bachelor’s or Master’s degree from an accredited institution
  Interested applicants should submit their resume through Indeed for review.
  Job Type: Full-time
  Salary: $42K-$52K depending on experience
  Job Type: Full-time
  Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Relocation Assistance
• Vision insurance

Ability to Commute:

• Sneedville, TN 37869 (Preferred)

Work Location: In perso

• Work autonomously and collaboratively with production, senior management, and company ownership.
• Manage and allocate company’s resources.
• Prepare and analyze reports to evaluate current and past performance (CSS, partners, company) and anticipate future needs.
• Develop a positive, employee-oriented company culture that emphasizes, recognizes and values quality, continuous improvement, key employee retention and development, and high performance.
• Identify key talent/potential and build out an effective management team.
• Provide ongoing training and support to develop the management team to its full potential.
• Record and communicate all internal employee incidents to appropriate parties and ensure proper follow up and resolution.
• Maintain harmony among workers and resolve grievances.
• Work a flexible schedule and be available for 24-hour contact with ADS ownership and senior leadership as needed, including nights, weekends, and holidays.
• Ensure the cleanliness and security of the contact center.
• Prepare and execute presentations to company management.