ABOUT THE ROLE

Vanna Health is seeking an experienced operator to manage our services in the County. This role will be responsible for the overall success of our Lake County operation, managing our clinical teams and working with our community partners to ensure excellent coordination of care for our members. The Site Manager will ensure a high standard of operational excellence and will work closely with Clinical and Technology leadership to identify opportunities for continuous improvement across the entire organization.
We are looking for someone who is able to collaborate across all teams at Vanna, manage client and partner relationships, and who has the ability to look forward and plan ahead for future growth and business development opportunities. This role is perfect for someone who is passionate about solving complex, systemic problems in healthcare and believes in the ability to foster meaningful change in members’ lives through person-to-person engagement and clinical best practices, combined with innovative technology. This role is fully in-person located in our office and around the county.

RESPONSIBILITIES

• Ensure consistency and excellence in the delivery of Vanna’s services to our members which include but are not limited to assertive community outreach, member centered engagement, coordination of comprehensive health care needs, and connecting members to care providers and necessary resources for wellbeing
• Ensure that Vanna’s Lake County site meets its business objectives, including key performance indicators and overall budget
• Hire great people to grow our talented team of coaches, and ensure their success and continued growth
• Manage coaches and provide mentorship and feedback
• Work with the clinical and technology teams to continually improve Vanna’s internal processes and the quality care for all members; proactively look for opportunities to improve our services.
• Build relationships with health system clients and community partners, ensuring high quality communication and establishing positive longterm relationships