EXPERIENCE & SKILLS:

• Previous paid animal care experience is highly regarded but not essential. If you have a willingness to learn, we want to hear from you!
• Passionate about pet care, with a hands-on approach and a customer-first mindset.
• Must have previous experience leading a team of people.
• Management of site based operations is highly regarded but not essential.
• Excellent communication skills and proven experience providing exceptional customer service.
• Passion for problem solving and high attention to detail.
• Time management skills, a can-do attitude and initiative to exceed outcomes and expectations at high quality.
• Quick learner and a willingness to get your hands dirty with on-the-job experience.
• Ability to work in a fast-paced environment and maintain a cool head under pressure.
• Competent with computer systems with intermediate knowledge of MS Office (Word, Excel and Outlook).

• Lead, train, and inspire a high-performing team to provide best-in-class pet care.
• Work in the day-to-day operations of the site - must love dogs!
• Manage site operations, including rostering, compliance, and facility upkeep.
• Oversee customer service, ensuring positive experiences and efficient bookings.
• Monitor and drive site financial performance, optimising bookings and profitability.
• Maintain site cleanliness, safety protocols, and emergency procedures.
• Handle pet health concerns, incidents, and ensure clear communication with pet owners.
• Manage social media engagement, showcasing the Kip experience.