Site Operations Administrator at ACC New Zealand

Hamilton City, Waikato, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

68314.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administration, Reception, Front-of-house, Customer Service, Interpersonal Skills, Cultural Awareness, Digital Literacy, Priority Management, Collaboration, Proactive Working Style

Industry

Government Administration

Description

About us | Mō mātou ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz. About the role | Mō te tūranga mahi As a Site Operations Administrator, you will be the first point of contact for customers visiting our Dunedin Hub, providing a professional, welcoming, and proactive experience. You will deliver a broad range of office and operational administrative services that support the effective day‑to‑day running of ACC’s Hubs and Sites, helping ensure customers are supported in the right way, at the right time. You’ll play a pivotal role in providing front‑of‑house services, operational administration support, and coordination across site activities, contributing to keeping Kiwis safe at work, at home, and everywhere in between. The appointing salary for this role is $60,486 – $68,314 based on experience and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and flexibility to change to a locked plan at any time. About you | Mōu You will bring: * Experience in administration, reception, or front‑of‑house roles * Strong customer service and interpersonal skills * Cultural awareness, empathy, and the ability to engage with people from diverse backgrounds * Confidence working in a digital environment using multiple systems and tools * Sound judgement, initiative, and the ability to manage competing priorities * A collaborative, flexible, and proactive working style * You must hold New Zealand work rights at the time of application. Please note this is an office‑based role, with working hours of Monday to Friday, 8:30am – 5:00pm and you will need to have a Full New Zealand Drivers Licence. Working at ACC | Mō ACC At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that: * Employee networks to support our colleagues from diverse backgrounds. How to apply | Me pēhea te tuku tono Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to 2nd August 2026 11:59pm, however if an ideal candidate is found we may progress screening and interviewing sooner. Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email HRHelp@acc.co.nz [HRHelp@acc.co.nz]

Responsibilities

Serve as the first point of contact for customers at the Dunedin Hub, providing a professional and welcoming experience. Deliver a broad range of office and operational administrative services to support the day-to-day running of ACC sites.