Site Operations Lead (m/f/d) at Flix

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

75000.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Team Management, Customer Service, Operational Efficiency, Training, Mentoring, Communication Skills, Problem Solving

Industry

Software Development

Description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. Our NYC lot is a key operational hub, and we’re seeking a dedicated Site Operations Lead (m/f/d) to oversee daily operations, ensuring smooth and efficient bus arrivals and departures, and leading our temporary agents to deliver an exceptional customer experience. About the Role Supervise the daily operations of the bus lot, ensuring safe, efficient, and timely bus arrivals and departures. Manage the scheduling for all staff, including temporary agents, to ensure optimal coverage and high service levels. Lead customer service efforts, promptly addressing and resolving passenger complaints and inquiries. Develop and implement strategies to improve operational efficiency and customer satisfaction. Train and mentor temporary agents, providing guidance and feedback to enhance performance. Monitor and improve lot performance, ensuring agent productivity and a high standard of service by maintaining a clean, organized, and safe environment for both employees and passengers. Communicate regularly with management to report on operations, staffing needs, and opportunities for improvement. About You 2+ years of supervisory experience in a fast-paced environment. Proven ability to manage, motivate, and support a team effectively. Strong interpersonal and communication skills, with the ability to provide clear direction and constructive feedback. Proactive, resourceful, and able to handle unexpected challenges in a dynamic setting. Willingness to work on-site at our NYC lot with a preferred schedule of Thurs-Monday, 9am-5pm, including weekends and holidays as needed Annual compensation range: $65,000.00 - $75,000.00 USD We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, please check out this link: Locations - Flix Career Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you! #LI-ONSITE

Responsibilities

Supervise daily operations of the bus lot, ensuring safe and efficient bus arrivals and departures. Manage staff scheduling and lead customer service efforts to enhance passenger experience.