Site Operations Manager- ID/DD House Manager at Open Arms Care Corporation

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, Team Leadership, Operational Excellence, Administrative Responsibilities, Interpersonal Skills, Communication Skills, Time Management, Organizational Abilities, Microsoft Word, Microsoft Excel, CPR Certification, Professional Crisis Management, Mentoring, Coaching, Compliance, Budget Monitoring

Industry

Hospitals and Health Care

Description

SITE OPERATIONS MANAGER Location: Residential Group Home Setting Reports to: Assistant Staffing Operations Director ABOUT THE ROLE At OAC, we’re committed to creating environments where clients thrive and employees grow. As a Site Operations Manager, you’ll lead and mentor Direct Support Professionals (DSPs) and Shift Supervisors, ensuring clients receive exceptional care, skill development, and support. You’ll manage operations, maintain a welcoming and safe home environment, and serve as the key link between the site, families, and operational teams. This is more than a managerial role—it’s an opportunity to make a meaningful impact on both clients and staff while contributing to a supportive, collaborative workplace. ---------------------------------------- WHAT YOU’LL DO Client Support & Care * Oversee active treatment and skill-building for clients. * Ensure clients participate in community integration and the Enrichment Center by maintaining a dynamic activity calendar. * Serve as a liaison for clients’ families, conservators, and guardians when needed. * Collaborate with Program Managers and Primary Site Nurses to provide a holistic approach to client care. Team Leadership & Development * Mentor, coach, and support DSPs and Shift Supervisors to foster professional growth. * Support hiring, onboarding, and placement of the best-qualified candidates. * Promote a collaborative work culture through employee engagement initiatives. * Address performance issues and provide guidance for improvement. Operational Excellence * Maintain a clean, organized, and welcoming home environment. * Ensure compliance with facility safety standards, state regulations, and documentation requirements. * Monitor budgets, scheduling, purchasing, and inventory. * Alternate on-call responsibilities, including weekend supervisory home visits. * Attend operational and site meetings to address client and staff needs. * Provide coverage to other sites as needed. Administrative Responsibilities * Oversee payroll, scheduling, performance reviews, and corrective actions. * Track and update supply inventories weekly. * Participate in Safety Committee and Incident Management Meetings, completing follow-up actions as required. Other Duties * Perform additional responsibilities as assigned to support the mission and operational needs of OAC. ---------------------------------------- WHAT WE’RE LOOKING FOR Education & Experience * 3+ years of experience supporting clients in the ID/DD field. * 2+ years of supervisory or management experience preferred. * Valid TN driver’s license. * CPR certification within 30 days of hire. * Professional Crisis Management (PCM) certification within 60 days of hire. Skills & Competencies * Strong interpersonal, written, and verbal communication skills. * Effective time management and organizational abilities. * Proficiency with Microsoft Word, Excel, and related applications. * Ability to lift and reposition up to 50 lbs; engage in bending, squatting, and other physical tasks. Employees Supervised: Up to 30 ---------------------------------------- WHY JOIN OAC? We value our team and offer benefits designed to support your growth and wellbeing: * Personal satisfaction from making a difference * Competitive pay * Paid training and ongoing professional development * Comprehensive benefits: Medical, Pharmacy, Vision, Dental, Disability, Life Insurance, and Employee Assistance Program * Paid time off & paid holidays * Bonus programs and employee recognition * Tuition reimbursement * Career growth opportunities (Leadership track for DSPs, RN track for LPNs) * 403(b) Retirement Savings Plan ---------------------------------------- Disclaimer: This job description provides a general overview of responsibilities and requirements. It is not exhaustive and may be adjusted as business needs evolve. Employment is at-will, and schedules, duties, and responsibilities may be modified as needed.

Responsibilities

The Site Operations Manager oversees client care and skill development while managing site operations and ensuring a safe environment. This role also involves mentoring staff and collaborating with families and operational teams.