Site Operations Manager at Microsoft

Frankfurt, Hesse, Germany -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Budget Management, Client Relationship Management, Training Development, Incident Management, Safety Culture, Quality Assurance, Customer Focus, Technical Team Leadership, Project Management, Critical Environment Infrastructure, Physical IT Infrastructure, Diverse Workforce Management, Negotiation Skills, Service Management, Empowerment, Accountability

Industry

Software Development

Description

As a Site Operations Manager (SOM)., your success will be measured by: People Management: Deliver success through empowerment and accountability by modeling, coaching, and caring. Live our culture, embody our values, and practice our leadership principles. Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn. Attract and retain great people, know everyone's capabilities and aspirations, and invest in the growth of others. Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices. Support budget planning and forecasting demand costs, driving awareness among business leaders on implications of service management issues and negotiating to win resources of costs, risks, and team leads as required. Manage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus. Manage resources appropriately to accommodate pilot programs and task force participation and make recommendations for additional funding where necessary. Ensure teams complete the required training and partner with Learning & Development organization to evolve training portfolio. Participate in every Sev 1 and Sev 2 Incident Bridge meeting and approve root cause analysis and postmortem reporting. Establish a culture of safety, quality, and customer obsession while ensuring the team's standards are consistent with overall service objectives. High School Diploma or equivalent AND experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure). Experience in leading a diverse, technical team. Valid driving license. These requirements include, but are not limited to the following specialized security screenings: Enterprise-level experience managing large scale and complex projects/programs AND experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $1M+. Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management, or related field. Experience leading diverse, technical workforce or managing global and virtual teams.

Responsibilities

The Site Operations Manager is responsible for empowering and managing a diverse team while ensuring alignment with budgetary constraints. They will also manage client relationships and oversee training and incident management processes.