Site Reliability Engineer - Customer Response Team at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

199000.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Site Reliability Engineering, Coding, Distributed Systems, Telemetry Analysis, Incident Response, Troubleshooting, Software Quality, Performance Measurement, Cloud Computing, Automation, Observability, Efficiency, Product Supportability, Root Cause Analysis, Collaboration, Technical Expertise

Industry

Software Development

Description

Overview Microsoft has been a leading company in computing for decades. We are a global service, relied on by governments, utilities, schools, and co-operatives to deliver the things they need to work, every day and to make this work for our customers, we need continual effort to make that delivery reliable. This is the core of what our Site Reliability Engineering team does. As an SRE you will take an engineering-based approach to solving operations problems and supporting our customers. We like seeing how big, complicated things work and we gain fulfillment from making it better. We have backgrounds in lots of things -- of course, Computer Science, System Administration, Networking, Mathematics, and Engineering generally, but you can also find individuals who've worked in Physics, Chemistry, Biology, Statistics, and even English. The OneDrive SharePoint (ODSP) team is seeking a Site Reliability Engineer II. SREs build, monitor, and maintain the systems that ensure our customers can quickly access their data and run workloads whenever and wherever they need to. We respond to customer escalations, identify service problems and areas for improvement, and we follow up by fixing those problems. Our work is key to the success of many of the Microsoft services you'll have heard of, and a number you haven't. There are very few bits of Microsoft which aren't touched by SREs in some way or other. Since how software is written determines the behavior of a system generally, often in subtle or initially misunderstood ways, an SRE cares deeply about software quality and how software is constructed. Release processes, safe deployments, measuring performance, and similar concerns beyond pure functionality are important to SREs and are relevant to improving reliability. If this resonates with you, we'd like to connect! Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Develops technical expertise in the code, features, and operations of specific products as required to identify opportunities to improve product supportability, availability, reliability, efficiency, observability, and/or performance; actively participates in on-boarding, code/design reviews, and regular meetings with engineering teams that develop and/or manage those products. Develops, tests, and implements changes to optimize code and improve the observability, reliability and operability of components and features of one or more platforms, systems, or products operating at scale. Leverages technical expertise in large scale distributed systems and specific products, as well as objective insights drawn from analyses of production telemetry data to suggest changes or add-ons to product features or code to improve the availability, reliability, efficiency, observability, and performance of product components or features supported by their team. Engages with product engineering teams by participating code/design reviews, regular meetings, on-call rotations and incident responses throughout product development and operations cycles; leverages technical expertise on underlying systems/platforms and insights drawn from engagements with product engineering teams and telemetry analyses to propose potential improvements in code base and designs across components and features of one or more products. Responds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting issues, and deploying appropriate fixes to resolve root cause(s); alerts product teams and owners to major customer impacting issues and escalates resolution of highly impactful issues affecting multiple components or features to other engineers or engineering teams as needed. Shares details related to incidents and their resolution through post-mortem reports and during regular review meetings. Independently uses existing tools and/or models to troubleshoot problems or flaws affecting the availability, reliability, performance, and/or efficiency of components and features; proposes solutions that will resolve and prevent recurring issues and brings them to the attention of their Site Reliability Engineering (SRE) and/or product engineering teams. Leverages technical expertise and telemetry analysis across a range of components and/or features to identify patterns and opportunities to implement configuration and data changes for one or more platforms, systems, or products in production using code, tooling, and automation. Embody our culture and values. Qualifications Required Qualifications: Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. 1+ years technical engineering experience with large scale, distributed systems such as Azure, AWS, or Google Cloud. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. 2+ years technical experience working with large-scale cloud or distributed systems. Site Reliability Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

The Site Reliability Engineer will develop technical expertise in product operations to improve supportability and reliability. They will respond to incidents, troubleshoot issues, and propose solutions to enhance system performance.