Site Reliability Engineer II — Payments Technology at JPMC Candidate Experience page

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SRE Principles, SLI/SLOs, Incident Triage, Automation, Observability, Python, Bash, Grafana, Prometheus, Dynatrace, Datadog, Splunk, Linux, Networking, CI/CD, Git

Industry

Financial Services

Description

Play a key role in ensuring system reliability at one of the world’s largest financial institutions. As a Site Reliability Engineer II within Corporate & Investment Banking (CIB) Technology on the APAC Payments Production Management team based in Sydney, you will help ensure the operational stability, availability, and performance of production payment flows. You’ll collaborate with cross‑functional teams and use automation and observability to reduce toil, improve reliability, and deliver a seamless user experience. Job responsibilities * Contribute to end‑to‑end application and infrastructure service delivery supporting critical payments services. * Support day‑to‑day maintenance and change activities to ensure stability and availability. * Monitor production environments, investigate anomalies, and restore service using standard observability tools. * Participate in incident triage, recovery, root‑cause analysis, and post‑incident reviews; document and improve runbooks. * Identify manual toil and implement small‑to‑medium automation to improve reliability and response times. * Help define and improve SLI/SLO dashboards, alerting, and telemetry to drive data‑informed operations. * Participate in a rostered, as‑needed on‑call rotation to restore critical production services during high‑severity incidents. Required qualifications, capabilities, and skills * Bachelor's degree in Computer Science or equivalent * 2+ years of experience troubleshooting, resolving, and maintaining production or customer‑facing systems. * Familiarity with SRE principles and practices (SLI/SLOs, error budgets, incident lifecycle, post‑incident review). * Experience with at least one general‑purpose programming language or scripting (e.g., Python, Bash) and automation. * Working knowledge of observability concepts and tools (e.g., Grafana, Prometheus, Dynatrace, Datadog, Splunk). * Foundational understanding of Linux, networking fundamentals, and CI/CD and version control (e.g., Git). * Ability to prioritize, communicate clearly with stakeholders, and collaborate in a large team environment. * Eagerness to learn new systems and technologies and apply best practices to day‑to‑day operations. * Primary support during business hours; after‑hours on‑call coverage on an as‑needed, rostered basis for critical incidents. Preferred qualifications, capabilities, and skills * General knowledge of the financial services industry. * Exposure to Australia’s payments systems (NPP, BECS, RBA RITS RTGS) and similar APAC schemes. * ISO 20022 familiarity and understanding of scheme SLAs/cutoffs. * Exposure to 24x7 production environments and the incident management lifecycle is a plus. J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Responsibilities

The role involves ensuring the operational stability, availability, and performance of production payment flows by collaborating with cross-functional teams and using automation and observability to reduce toil. Responsibilities include supporting day-to-day maintenance, monitoring environments, participating in incident response, and implementing automation to improve reliability.