Site Reliability Engineer (m/f/d) at Gecko Hospitality Inc

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Root Cause Analysis, Incident Management, Docker, Python, Bash, Distributed Systems, Robotics Software, Scripting, Problem Solving, Technical Documentation, Incident Triage, FMEA, FTA, Collaboration, Decision Making

Industry

Description

The Role: What to expect Role Responsibilities: What you will do Investigate and troubleshoot incidents reported by technical support Analyze system behaviour and logs to identify root causes Collaborate with development teams to implement long-term fixes Document recurring issues, troubleshooting procedures, and develop playbooks (including FTAs and FMEAs) Propose tools, monitoring improvements, or data signals to detect or predict issues early and support proactive action Drive knowledge sharing across teams and contribute to knowledge articles to improve first-level incident response Optimize operational processes and automations using scripting languages and tools to improve product reliability and customer satisfaction Coordinate incident triage and prioritization, ensuring critical issues are addressed quickly and routed to the appropriate teams Act as the technical point of coordination during complex incidents, helping drive investigation and resolution across multiple teams Evaluate incoming issues and change requests, pushing back or redirecting when necessary to ensure engineering efforts focus on high-impact problems Role Requirements: What you need to succeed Bachelor’s degree in Computer Science, Software Engineering, Robotics Software Engineering or related field 3+ years of experience in engineering-focused support or reliability roles, preferably in software or robotics systems Strong troubleshooting and problem-solving skills Ability to reason about complex distributed robotic systems and trace issues across multiple components Experience with Docker Familiarity with incident management practices (incident triage, root cause analysis, post-mortems) Strong prioritization and decision-making skills in fast-moving operational environments Ability to coordinate investigations across multiple stakeholders and drive issues toward resolution Comfortable leading technical discussions with both internal teams and external customers Comfortable working asynchronously in distributed teams with flexible hours Preferably, you already have experience with scripting languages such as Python or Bash, and have worked with robotics systems or autonomous platforms Excellent written and spoken English skills Why idealworks At idealworks, you will find an international working environment and become part of an experienced, open team where mutual trust counts. You will feel at home from the very first second! Experience a first-hand start-up feeling and flat hierarchies with varied and responsible tasks that you work on independently. Look forward to hybrid working model with 30 vacation days per year and various opportunities to balance your free time, family and job. For your commitment to helping us achieve our mission, you will not only be rewarded with appreciation, but also with above-average pay including a bonus scheme and an annual personal development budget. We offer exciting corporate benefits, an attractive company pension scheme and regular team events. Our modern office is easily accessible by public transport, bike and car and offers numerous catering options for relaxed lunch breaks with your team. Driven by our unique corporate culture, the five values "passion for results", "wellbeing", "personal growth", "trust" and "being and acting as one team" determine our daily actions and cooperation. About us Idealworks verwandelt industrielle Abläufe in effiziente, vollständig automatisierte Umgebungen, in denen Logistik, Robotik, Software und Menschen nahtlos zusammenarbeiten. Das 2020 als Tochtergesellschaft der BMW Group gegründete Unternehmen unterstützt seine Kunden dabei, Abläufe in Lagerhallen, Produktionsstätten und Logistikprozessen zu optimieren und zu automatisieren. Im Zentrum steht das Idealworks Orchestration System (Idealworks OS), die Steuerungsebene, die Simulationstechnologie integriert und heterogene Roboter für verschiedene Anwendungen, Peripheriegeräte sowie IT-Systeme über eine einheitliche Logik verbindet. Mit Hauptsitz in München arbeitet Idealworks eng mit Partnern und Kunden weltweit zusammen, um die nächste Generation industrieller Automatisierung weiter voranzubringen.

Responsibilities

Investigate and troubleshoot incidents in complex distributed robotic systems to identify root causes and implement long-term fixes. Coordinate incident triage and optimize operational processes through automation and scripting to improve product reliability.