Site Reliability Engineer at Palomar Holdings Inc.

Edina, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

100000.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Analytical Thinking, Customer Service, Azure, AWS, Jira, Service Desk, Software Applications, Communication Skills, Interpersonal Skills, Agile, Documentation, System Requirements, Test Cases

Industry

Insurance

Description

We are Hiring! Site Reliability Engineer Location: Edina, MN The Details: Palomar is seeking a Site Reliability Engineer to provide in‑house support for our cloud business applications, producer portal, and policy issuance system as part of Palomar Specialty’s Technical Operations Group. This role requires a highly responsive, productive, customer‑service‑driven professional. This position is responsible for providing technical assistance and training to the business. The SRE works collaboratively with IT and business units to troubleshoot and resolve issues, and to execute and validate test cases based on system requirements. What will you do: Provide support resolution via ticketing system, email, phone and other electronic medium. Provide level 1 and 2 support and troubleshooting for all assigned software applications Take ownership of customer requests by meeting or exceeding all service level agreements, prioritizing as needed and escalating appropriately in a timely fashion. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Analyze and troubleshoot complex software issues Isolate, replicate, and report production defects to the development teams Working with Business areas, Development Teams, and business analysts. Initiative readily; Undertakes self-development increased ownership of tasks at hand; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention Provide training to clients in the use of assigned software applications Maintain an internal solution knowledge base and documentation. Creative solving of technical problems Ability to focus on deadlines and deliverables What we are looking for: 2+ years of technical support or other customer facing technical role. Strong troubleshooting skills and analytical thinking. Demonstrated ability to manage a high volume of work with strong attention to detail and accuracy. Strong customer service background with excellent interpersonal and communication skills. Ability to quickly learn new software systems, policies, and hosting platforms. BS degree in Computer Science, Information Systems, Engineering, or 3+ years of equivalent relevant experience. Experience supporting large web-based applications, including troubleshooting end user interfaces across multiple browsers and devices. Working knowledge of Azure or AWS cloud platforms. Experience with ticketing systems such as Jira, Service Desk, or similar tools. Experience in the finance or insurance industry is a plus. Knowledge of Pega or other BPM platforms is a plus. We love people who want to: Build strong relationships through transparency, trust, and respect for each other. Work in an agile environment, with a resilient mindset to find creative solutions to challenges. Collaborate and celebrate diverse perspectives, promoting inclusivity and equality. Do the right thing with strong conviction and integrity. Be bold and innovative to help make an impact. Demonstrable track record of working autonomously and driving progress Be intellectually curious, think creatively, and pragmatic If you thrive in a dynamic environment, and like working with happy, authentic, talented people, you'll enjoy a career with Palomar! What will you get in return? Full Suite of Medical Benefits Long Term Financial Incentives – STOCK! 401k with 3.5% Automatic Fully Vested Employer Contributions Competitive PTO + Holiday Program Lifestyle Spending Allowance Professional Development Assistance Career Exploration Opportunities Regular company-wide social events (even virtually!) To learn more visit us at www.plmr.com Diversity at Palomar At Palomar, we are committed to diversity, equality and inclusion in all facets of the organization. We have built an open culture that celebrates the diversity of our workforce, while actively championing equality and inclusion practices that make us a company people want to work with and work for. We believe that diversity, equality and inclusion yields greater organizational creativity and productivity, which helps us serve our customers and partners more effectively. Delivering on our diversity commitment returns greater value to our shareholders and ultimately makes a positive impact to the communities in which we do business and to the people who live in them #PalomarPride #Insurancejobs #hiring Accommodations: Palomar will consider reasonable accommodations to ensure a qualified applicant with a disability can be considered for the position. Palomar will also consider necessary modifications to the physical work environment, or to the way a job is usually performed, so an individual with a disability can perform the essential functions of the position. Additional accommodations will be considered that enable an employee with a disability to enjoy equal benefits and privileges of employment like those that are enjoyed by other employees without disabilities. For more information about our company, visit us at www.plmr.com. Palomar is an Equal Opportunity Employer. No phone calls or agency solicitation please CCPA Job Applicant: Pay Range: $80,000 - $100,000 The above pay range is for all US-based roles based on function and level, benchmarked against companies of similar size and scope. To be compliant with local legislation as well as provide greater transparency to candidates, we disclose salary ranges on all job postings regardless of the desired job location. We also offer a competitive annual discretionary bonus program and the opportunity for annual long-term incentive stock grants. In addition, we offer a highly competitive benefits package. Final offer amounts are determined by multiple factors, including candidate experience and qualifications, and may vary from the amounts listed above.

Responsibilities

The Site Reliability Engineer will provide level 1 and 2 technical support for business applications and resolve issues via ticketing systems. They will also collaborate with IT and business units to validate test cases and maintain internal solution documentation.