Site Reliability Engineer/ServiceNow SaaS (Onsite Hybrid) at NTT DATA

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Site Reliability Engineering, ServiceNow Administration, Software Development, Python, Linux, Troubleshooting, Observability, Metrics, Logging, Tracing, Alerting, Problem Management, Collaboration, Technical Debt, Client Services, Communication

Industry

IT Services and IT Consulting

Description

Delivery of improvements that will maximize the availability and performance of supported systems through optimized and automated operational tasks, collaborating on the development of operational tools, ongoing problem management, and architecture reviews with colleagues. Troubleshooting ServiceNow issues, and also some on-premises capabilities in a Linux environment from time to time, collaborating with others get to the bottom of issues, and agreeing on lasting improvements that can be made. Exploring and delivering observability including metrics, logging, tracing and alerting that can define and measure the target reliability of a product. Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of the global team (with a time-off in lieu system). A commitment to understanding the company's ServiceNow instances and related dependencies, contributing to the documentation. Identification and prioritization of technical debt that can impact client satisfaction or operational efficiency. Given feedback on policy and procedures related to the delivery of SRE and operational practices with a view to continually making the company safer and more efficient. Able to report to the office at least 3 business days per week. Primary skill experience 7+ years of experience in Software development skills in one or more programming languages, e.g. Python 7+ years of experience in ServiceNow administration 7+ years of experience in Development experience Proficient oral and written communication skills. Establishing warm, effective relationships with colleagues to collaborate on successful delivery. A dependable team worker with demonstrated commitment to client services. Ability to respond appropriately during occasional technical emergencies, like outages. ServiceNow administration or development experience, although this can be acquired by the successful candidate via on the job and via training.

Responsibilities

The role involves delivering improvements to maximize the availability and performance of systems through optimized operational tasks and collaboration on operational tools. Responsibilities also include troubleshooting ServiceNow issues and exploring observability metrics to define product reliability.