As a Site Reliability Engineer, you will be responsible for ensuring the resilience, scalability, and performance of our mission-critical systems. Acting as a guardian of uptime and operational excellence, you’ll blend DevOps expertise, automation, and cloud-native tools to ensure our platforms remain fast, secure, and available.

WHO WE ARE

Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.
As we expand our presence in the U.S. market, we’re excited to bring our proven solutions and innovative approach to new industries, while continuing to operate under the KORT Payments banner alongside Merrco, Payfirma, and Barnet.

As a Site Reliability Engineer, you will:

• Manage reliability, availability, and performance across production systems.
• Lead production releases using AWS and Azure DevOps.
• Troubleshoot and resolve Tier 3 support issues; participate in on-call rotations.
• Maintain and validate production and non-production environments.
• Develop automation to eliminate repetitive issues and strengthen system resilience.
• Build proactive monitoring and alerting solutions (e.g., AppDynamics, Sumologic).
• Conduct root cause analysis and implement permanent fixes.
• Operate within ITIL best practices (incident, problem, change management).
• Ensure successful data loads and exchanges across platforms.
• Process change requests through Jira Service Management, maintaining governance and compliance.
• Collaborate with cross-functional teams to ensure seamless deployments.
• Drive improvements in observability, tooling, and response procedures.
• Manage cloud infrastructure (AWS) and CI/CD pipelines.