Site Reliability Engineer (SRE) at New Era Technology

, , India -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows, Linux/Unix, Networking Fundamentals, Cloud Platform, Python, Go, Bash, PowerShell, Java, CI/CD, Docker, Kubernetes, Grafana, Power BI, ServiceNow, JIRA

Industry

IT Services and IT Consulting

Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together Role: Site Reliability Engineer (SRE) Position Type: Contract Duration: 12 months Location: Gurgaon (ONSITE) - Arya Samaj Rd, Durga Colony, Sector 39, Gurugram, Haryana 122003 Shift Timing: 12:00 PM – 8:00 PM IST PRIMARY DUTIES: We are seeking a proactive and detail-oriented Site Reliability Engineer (SRE) with 3+ years of experience to ensure high availability, reliability, and performance of production systems. This role focuses on automation, observability, incident management, and cross-team coordination to drive operational excellence. Key Responsibilities Maintain reliable, scalable, and secure production environments. Implement and manage monitoring, alerting, and logging solutions. Contribute to defining and tracking SLIs/SLOs and support error budget practices. Automate operational tasks to improve efficiency and reduce manual effort. Perform troubleshooting and Root Cause Analysis (RCA) for production incidents. Optimize system performance, availability, and capacity. Maintain runbooks, SOPs, and incident documentation in Confluence. Adhere to change management, deployment governance, and disaster recovery standards. Support incident response for critical production services. Collaboration & Tools Coordinate with external vendors and internal cross-functional teams. Work closely with Engineering, Product Owners, and Operations teams. Manage incidents and changes using ServiceNow & JIRA. Collaborate through Slack and structured communication channels. Technical Skills Systems & Cloud Strong knowledge of Windows and Linux/Unix systems. Solid understanding of networking fundamentals (DNS, TCP/IP, Load Balancing, Firewalls). Experience with at least one cloud platform (AWS, Azure, or GCP). Automation & CI/CD Proficiency in one scripting/programming language (Python, Go, Bash, PowerShell, or Java). Understanding of CI/CD pipelines and automation practices. Containers & Observability Hands-on experience with Docker and Kubernetes. Experience with monitoring tools such as Grafana or Power BI. Ability to analyze logs, metrics, and traces for troubleshooting. ITSM & Documentation Experience with ServiceNow & JIRA (incident/change/problem workflows). Working knowledge of Confluence for technical documentation and knowledge management. Additional Experience (Preferred) Background in DevOps, Cloud Engineering, or Platform Engineering. Understanding of security best practices and compliance standards. Familiarity with AI-assisted engineering tools (Claude Code, Jellyfish, GitHub Copilot). Exposure to large-scale or production-grade systems. 📩 Interested candidates may share their updated resumes to: bhargavi.chegireddy@neweratech.com / srikanth.kunchala@neweratech.com New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

Responsibilities

The Site Reliability Engineer will be responsible for maintaining reliable, scalable, and secure production environments by implementing monitoring, defining SLIs/SLOs, and automating operational tasks. Key duties include performing troubleshooting, Root Cause Analysis for incidents, optimizing system performance, and maintaining essential documentation like runbooks.