Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
In this role, the Site Reliability Engineer (SRE) will be responsible for managing and resolving the most challenging issues for the ServiceNow SRE team, focusing on instance performance, reliability, and availability. This is a swing shift role (4 days a week) and the candidate must be located within the Republic of Ireland.
Swing Shift : 4 Day Shift [Wed-Sat 3PM – 1 AM]

ADDITIONAL GOOD TO HAVE QUALIFICATION:

• Certifications in one or more public cloud platforms
• Exposure to DevOps and Agile methodologies.
• Familiarity with CI/CD pipelines and tools like Jenkins or GitLab CI.
• Understanding of development on ServiceNow platform
• Basic understanding of configuration management tools (Ansible, Puppet, etc.).
• Knowledge of monitoring and observability tools (Prometheus, Grafana, etc.)
• Experience with Splunk, Gitlab
  Additional Information

WHAT YOU GET TO DO IN THIS ROLE:

• Assist in supporting production systems and performing troubleshooting tasks.
• Provide relief and sustainable resolution to issues within our infrastructure.
• Help maintain and enhance system observability, including metrics, logging, and alerts.
• Participate in troubleshooting bridges and provide support during critical incidents.
• Collaborate on infrastructure automation projects using internal or open-source tools and frameworks.
• Develop skills in building and maintaining CI/CD pipelines and deployment scripts.
• Adhere to established SRE practices, such as documenting runbooks, composing postmortems, and contributing to team retrospectives.
• Automate repetitive tasks to improve efficiency and reduce human error.
• Ability to work one weekend day per week.
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• A degree in computer science/engineering or equivalent
• 3+ years of experience in a Site Reliability Engineering or similar role.
• Experience in leveraging AI into work processes, decision-making, or problem-solving
• Solid knowledge of ITIL driven IT Operations – Incident, Problem & Change Management
• Excellent communication skills and a collaborative mindset.
• Good knowledge of Unix/Linux operating system, including memory management, process management, disk/IO troubleshooting, and network troubleshooting
• Understanding of networking concepts, including TCP, IP addressing, routing, HTTP, HTTPS/TLS/SSL, DNS, DHCP, FTP/SFTP
• Understanding of relational databases (e.g., MySQL, Postgres)
• Knowledge of one (or more) scripting languages: JavaScript, Python, Unix Shell
• Hands-on experience with Kubernetes and containerization
• Familiarity with at least one programming language (Shell, Python, Go, or Java preferred)
• Familiarity with cloud computing (AWS, Azure, or GCP)
• Basic knowledge of monitoring and alerting tools (e.g., Prometheus, Grafana, or similar)
• Strong desire to learn and grow in infrastructure reliability, automation, and DevOps/SRE principles