BASIC QUALIFICATIONS:

• Typically requires a Bachelor’s degree in computer science or computer engineering with 4+ years of experience in a relevant field.
• Must be able to pass an in-depth background check (CBP Public Trust BI).
• Experience delivering entire projects or processes spanning multiple technical areas.
• Experience serving as a technical lead managing large projects or processes.
• Working knowledge of Agile Development and continuous integration and continuous delivery methodologies and tools.
• Expertise with Linux and Windows operating systems, network administration, and networking protocols/functions (e.g., HTTP, HTTPS, SSL/TLS, SMTP, DNS).
• Expertise provisioning and managing resources within IaaS/Cloud infrastructures (e.g., Azure, AWS, Google Cloud Platform, etc).
• Experience with Terraform, Ansible, Helm, BASH Scripting, CloudFormation, Chef, Puppet, Ansible or similar technologies.
• Troubleshooting PLC end-device software and service-level computers on the edge feeding our on-prem and cloud-based server systems.
• Expertise with container technologies such as Docker and container orchestration tools like Kubernetes.
• Expertise with Kubernetes kubectl
• Expertise of a version control system (e.g., Git).
• Strong, self-motivated desire to learn new tools, frameworks, and techniques.
• Ability to complete tasking independently with minimal direct supervision.
• Ability to work and collaborate effectively within a multi-disciplined engineering team.
• Ability to travel up to 70% of times to remote locations, mostly in the US along the border to troubleshoot network and software bugs during initial deployment and sustainment.
• U.S. Citizenship is required.

PREFERRED QUALIFICATIONS:

• Experience with Enterprise Event Brokers Technologies (Kafka, NATS)
• Experience with monitoring and alerting tools such as Grafana, Prometheus
• Experience with API Gateways such as ISTIO
• Experience with GitOps tools such as Argo CD, Flux CD, Fleet or similar
• Professional cybersecurity certification such as Security+, or similar.
• Knowledge of Agile Development methodologies.
• Familiarity with at least one Relational Database Management System (Oracle, MySQL, PostgreSQL, SQL Server, etc.).
  *Salary Range for this position: $90,000 - $105,000 *

• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding of an microservice enterprise system (cloud and on-premises)
• Partner with development teams to improve services, diagnostics, and deployment tools through gap identification, concept development, and rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through service automation
• Design, develop, troubleshoot, and debug mission critical infrastructure on-prem and remote
• Manage on-premises and private/public cloud environments via infrastructure-as-code (IaC) and hands-on/client site activites.
• Participate in the concept design of reusable infrastructure components for scalable, highly available, secure architectures for cloud native applications.
• Enable the continuous integration and continuous delivery of our diverse suite of software products by applying best practices for infrastructure provisioning, configuration and automated software deployments.
• Continually evaluate fielded system deployments and apply best practices to facilitate continuous improvement that can be applied across teams.
• Work closely with other engineers to develop the best technical design and approach for new product installation and field service activities (software patches, cyber updates, etc.)
• Develop solutions to complex technical issues and problems that impact multiple area or disciplines.
• Communicate with internal team members across multiple areas and coordinate completion of key deliverables across teams.
• Liaise with external and internal customer stakeholders on technical design decisions and trade-offs and ensure software solution will meet required functional, performance, and SLA thresholds, especially with customer network interfaces.
• Mentor other SREs in the art of building deploying and maintaining production mission critical microservice enterprise systems.
• Resolve roadblocks for the field service team, working collaboratively with the product engineering, technical leadership, and others.