Site Services Specialist at Western Digital

Pasir Gudang, Johor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Integrated Facilities Management, Vendor Management, SLA Compliance, Performance Monitoring, Cost Control, Stakeholder Management, Problem Solving, English Communication, Inventory Management, Facility Management Systems, Compliance Assurance, Incident Response

Industry

Computer Hardware Manufacturing

Description

Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage. Job Description The Site Services role is responsible for oversee and coordinate end-to-end Integrated Facilities Management (IFM) services, including cafeteria operations, employee transportation, cleaning and housekeeping, landscaping, pest control, waste management, and other soft services, ensuring service delivery meets contractual, safety, and operational standards. The role acts as the single point of coordination for all outsourced IFM and service providers. While day-to-day execution is carried out by vendors, this position focuses on service governance, performance monitoring, cost control, compliance assurance, and continuous improvement in alignment with contractual SLAs, regulatory requirements, safety standards, and company policies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinate all IFM vendors and ensure SLA compliance and service quality. Conduct regular performance reviews, audits, and improvement actions. Cafeteria & Employee Services Oversee daily cafeteria operations, food quality, hygiene, and service standards. Conduct routine inspections of kitchen, serving areas, and back-of-house. Ensure cafeteria equipment is maintained and serviced via CMMS/work orders. Manage beverage supply and consumables to ensure service continuity. Facilities Maintenance (Hard & Soft Services) Oversee maintenance of building maintenance, pest control, janitorial services, plumbing, landscape and cafeteria-related systems. Ensure preventive and corrective maintenance is executed by IFM/contractors. Maintain housekeeping, hygiene, and site cleanliness standards. Vendor & Contract Management Manage service contracts, purchase orders, and vendor performance. Coordinate with Facility Manager and contractors for maintenance execution. Handle escalation, issue resolution, and service follow-up. Ensure compliance with IMS, RBA, food safety, environmental, and EHS standards. Support audits and sustainability initiatives. Facilitate monthly cafeteria committee meetings and track actions. Provide regular service performance and incident reports. Coordinate with internal stakeholders for service alignment. Provide 24/7 standby support for critical facility issues. Lead response and recovery during major site incidents. Ensure continuity of essential employee services. Identify service gaps and drive corrective/preventive actions with vendors. Improve efficiency, reliability, and employee service experience. Qualifications REQUIRED: Bachelor’s Degree in: Science & Technology, Facilities Management, Hospitality Management with relevant operational experience. PREFERRED: Certifications: Food Handling/Food Safety Certificate (preferred), Facilities Management or Safety-related training (advantageous). SKILLS Proactive, independent, and strong work attitude Strong analytical and problem-solving skills Good communication skills in English (written and spoken) Competent in using software and facility management systems Ability to manage multiple vendors and drive performance compliance Strong coordination and stakeholder management skills Ability to handle major operational issues under pressure Strong focus on service quality and continuous improvement Good inventory and spare parts management (FIFO discipline) Additional Information WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email [email protected]. Job Type (exemption status): Exempt position - Please see related compensation & benefits details below Business Function: Facilities Work Location: Pasir Gudang WD Media Office--LOC_WDT_MY0101

Responsibilities

Oversee and coordinate end-to-end Integrated Facilities Management services, including cafeteria, cleaning, and maintenance. Focus on service governance, vendor performance monitoring, and ensuring compliance with safety and operational standards.