SITE SUCCESS MANAGER

Job Type: Full-Time, Hybrid (50% remote, 50% on-site)
Location: Corona & Val Verde, CA
Pay: $55,000 - $62,000

ABOUT US

Elevo’s mission is to transform the well-being of students so they look forward to coming to school. Our WASC-accredited curriculum engages students and fosters social-emotional learning through fun, physically active games, sports, and enrichment activities focused on arts, humanities, and STEM. The services we provide include the Expanded Learning Opportunities Program, Before & After School Programs, Summer & Intersession Programs, and more.
Our programs offer opportunities to learn, move, and thrive together beyond classroom walls while developing essential life skills. We continue to build our capacity as we expand our programs to more districts.

REQUIREMENTS:

• Minimum 2+ years of experience in developing external partnerships, face-to-face customer service, and/or sales.
• Ability to visit sites in your region (approximately 50% onsite).

SKILLS, KNOWLEDGE, & TRAITS:

• Strong leadership, collaboration, and customer service skills.
• Excellent interpersonal skills and the ability to develop strong partnerships.
• Creative problem-solver, decisive, and action-oriented.
• Strong prioritization, organization, and adaptability skills.

THE ROLE

As a Site Success Manager, you will work alongside our Field Operations team to ensure program success, acting as a liaison between the Field Operations team and school sites in your region. This role works within the Field Operations department and directly reports to the Operations Manager.

RESPONSIBILITIES

• Serve as the main point of contact for principals at each site and represent Elevo with professionalism.
• Provide exceptional customer service to principals and site administrators to establish and maintain partnerships.
• Conduct site visits to schedule principal meetings to assess customer satisfaction and program quality.
• Collect and communicate customer feedback regarding program health to all stakeholders to provide the appropriate resources for additional on-site support.
• Manage and respond to all customer correspondence from principals, teachers, district contacts, etc. via phone, email, and other methods.
• Collaborate closely with the Operations Manager and Regional Managers regarding program health.
• Manage the Customer Service Journey and execute action items for each stage (e.g., post-launch meetings, midpoint check-ins, survey conducting, etc.).
• Provide general support to the Field Operations team throughout the duration of programs.