Site Supervisor at Lutheran Social Services of Southern California

San Bernardino, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Communication, Time Management, Crisis Intervention, Data Entry, Team Leadership, Training, Client Services, Cultural Competence, Problem Solving, Organizational Skills, Compliance, Community Outreach, Performance Evaluation, Conflict Resolution, Record Keeping

Industry

Non-profit Organizations

Description

Description Lutheran Social Services of Southern California's Mission: Ignited by faith, we live out God's love by embracing, equipping, and empowering vulnerable people in Southern California. Position Summary The Site Supervisor is tasked with overseeing operations and programming, including direct client services, to ensure strict adherence to all organizational policies and procedures. This role encompasses both administrative responsibilities and direct client support. The Site Supervisor is expected to demonstrate a positive and respectful attitude, possess exceptional communication and time management skills, and provide effective guidance that upholds high standards of service delivery. This includes integrating trauma-informed practices, maintaining cultural competence, and promoting organizational efficiency. Requirements Essential Duties and Responsibilities Supervise the daily operations of the administrative building, transitional housing pods, and emergency shelter, with a focus on ensuring safety, cleanliness, and security throughout all areas. Ensure that shift logs, incident reports, and communication notes are completed accurately and promptly to support smooth transitions between shifts. Facilitate weekly team meetings, conduct case consultations, and hold individual check-ins to promote team cohesion and address staff needs. Lead staff, intern, and volunteer training sessions that are aligned with shelter and housing standards to ensure compliance and high-quality support. Collaborate with the Clinical Supervisor on matters related to intern scheduling, recruitment, placement, and the tracking of service hours. Approve timesheets on a bi-weekly basis, review leave requests daily, and conduct quarterly and annual performance evaluations. Participate in the interviewing and hiring process for staff, interns, and volunteers to build and maintain a strong team. Implement disciplinary actions, performance improvement plans, and verbal warnings in accordance with Human Resources guidelines when necessary. Maintain compliance with all local, state, and federal regulations governing shelter and service operations. Assist in the development of organizational policies, procedures, training manuals, and job descriptions to ensure compliance with grant requirements. Data Compliance Ensure timely and accurate data entry and record-keeping in the Homeless Management Information System (HMIS) and internal databases. Generate and analyze reports to monitor program metrics and support grant requirements. Maintain Coordinated Entry (CE) data for tracking referrals, placements, and client services. Client Services Ensure that intake procedures and intensive case management services comply with all contractual regulations. Oversee the completion of participant screening, assessment, and treatment planning processes. Guide staff, interns, and volunteers in referring and connecting participants to appropriate resources and services that support self-sufficiency, including employment, housing, and wellness goals. Monitor that all documentation is uploaded into HMIS and internal databases within twenty-four hours of completion. Ensure adherence to crisis intervention and mandatory reporting procedures by staff, interns, and volunteers as situations arise. Coordinate weekly individual and group sessions that focus on activities related to community integration, workforce development, housing, medical and mental health needs, substance abuse, and behavioral modification. Community Services Represent Lutheran Social Services of Southern California (LSSSC) at internal and external meetings and events at the local, state, and community levels. Facilitate and organize outreach and fundraising events, collaborating with the LSSSC development department for support and implementation. Qualifications Education and Experience A bachelor's degree in social work, human development, or a related field is required, along with experience in social services, such as social work, public administration, psychology, or another related area and two years management experience within social services. OR A High School diploma and a minimum of five years’ management experience within social services. Proven track record in a supervisory capacity, ideally within housing or social services environments. Demonstrated experience working with vulnerable populations, including those facing homelessness Demonstrated strong leadership capabilities combined with proficient organizational skills. Exceptional communication and interpersonal capabilities. Proficient in Electronic Health Record (EHR) systems and Homeless Management Information Systems (HMIS). Comprehensive understanding of tenant service planning, crisis intervention strategies, and compliance standards. Special Requirements Possession of a valid California driver’s license. Successful completion of a criminal background check. Ability to maintain confidentiality of sensitive information. Core Competencies Problem Solving: Individuals in this role must quickly identify and resolve problems, gather and assess information, consider various solutions, and collaborate with others. They should apply logical reasoning at all times to support effective decisions and outcomes. Customer Service: Effective handling of challenging or sensitive customer interactions is essential. Team members are required to respond to customer needs promptly, actively seek feedback from customers to continually improve service quality, and ensure that service requests are addressed and assistance is provided as needed. Fulfilling commitments to customers is a fundamental aspect of this competency. Oral Communication: Clear and convincing communication is essential whether situations are going well or proving difficult. Team members should listen attentively, ask questions when necessary, and respond thoughtfully to others. Strong group presentation skills and positive participation in meetings are also key aspects of oral communication for this position. Quality of Work: A commitment to accuracy and thoroughness is required. Staff members are expected to continually seek ways to improve and promote quality in their work. Applying feedback to enhance performance and regularly monitoring their own work to ensure it meets quality standards are also essential responsibilities. Safety and Security: Observing established safety and security procedures is critical. Employees must be able to determine when action beyond standard guidelines is appropriate, promptly report any potentially unsafe conditions, and use equipment and materials correctly and responsibly. Language Ability: Able to read and interpret documents such as safety regulations, operating guidelines, and manuals. Experienced in writing reports and correspondence, and presenting to customers or staff. Math Ability: Demonstrated proficiency in performing addition, subtraction, multiplication, and division across all units of measurement, utilizing whole numbers, fractions, and decimals. Capable of calculating rates, ratios, and percentages, as well as constructing and interpreting bar graphs. Reasoning Ability: Shows the ability to make well-considered decisions when following instructions in writing, speech, or diagrams. Displays skill in solving problems that involve several physical factors within structured settings. Written Communication: Produces clear, accurate materials by adapting style to the audience and editing for grammar and spelling. Presents and interprets information concisely and ensures accessibility. Regularly revises work based on feedback to maintain quality. Applies appropriate tone and formatting to emails, reports, and presentations; maintains confidentiality with sensitive content; and organizes ideas logically using supporting evidence as needed. Work Environment: This position is mainly indoors with moderate noise, though outdoor activities may occur occasionally. Hours can include evenings, weekends, holidays, or overtime. Reasonable accommodations are available for individuals with disabilities. Physical Demands: Staff in this role regularly lift up to 35 pounds and occasionally up to 40 pounds. The job requires close-up vision and frequent standing, walking, sitting, hand use, reaching, and speaking. Requirements may vary by location. Reasonable accommodation is available for those with disabilities. Computer Skills: Successful performance in this role requires proficiency with Microsoft Office applications, including Excel. Strong communication and organizational skills are also important, as well as the ability to work effectively both independently and as part of a team. Previous experience managing multiple tasks and meeting deadlines is considered an asset. Certificates and Licenses A valid California driver's License. Skills and Aptitude Maintains professionalism, ethics, and a positive attitude at work. Communicates respectfully, provides clear instructions, and responds to employee needs across all departments. Builds strong relationships with colleagues and clients. Demonstrates competence with phone and computer use, as well as strong speaking and writing skills. Handles pressure calmly, remains productive, manages tasks efficiently, and works well both independently and in teams.

Responsibilities

The Site Supervisor oversees operations and programming, ensuring adherence to organizational policies while providing direct client support. This role includes supervising daily operations, facilitating team meetings, and maintaining compliance with regulations.