Site Supervisor at Patient Engagement Advisors

Zephyrhills, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, People Management, Patient Engagement, Care Coordination, KPI Tracking, Conflict Resolution, Interpersonal Communication, Problem Solving, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, EMR Systems, HIPAA Compliance, Staff Scheduling, Performance Management

Industry

Hospitals and Health Care

Description

Patient Engagement Advisors (PEA) is seeking a full time Site Supervisor to work onsite at AdventHealth Zephyrhills and AdventHealth Dade City. Schedule: Standard Business hours and/or hours required to meet essential job responsibilities onsite at AdventHealth Zephyrhills and AdventHealth Dade City. This position will be responsible for both AdventHealth Zephyrhills and Dade City locations, with travel to and between both locations, as needed. Purpose of Job The Site Supervisor plays a vital role in each guiding principle of our creed and obtaining the goals of the vision/mission of PEA. To accomplish these goals, the Site Supervisor must exhibit empathy, innovation, collaboration, teamwork, passion, dedication to personal development, and a strong commitment to “know the patient”. The Site Supervisor is responsible for providing on-site leadership and managing the day-to-day operations, supervising various team members, establishing and fostering strong working relationships with site leadership, and encouraging patients to play an active role in their patient care experience during and after their acute stay. The goal of the Site Supervisor is to ensure successful operations at the site level. This includes ensuring the site team services are being met, educating team members, meeting Key Performance Indicators (KPIs), ensuring all team members are equipped with the resources necessary to be successful in his/her role at PEA, and developing senior hospital leader “champions”. Additional responsibilities of the Site Supervisor at AdventHealth require access to Protected Health Information (PHI). Patient Engagement Advisors’ team members are expected to remain compliant with all confidentiality and security policies/procedures related to use, access, and disclosure of PHI. Essential Responsibilities This list of responsibilities is meant to be representative, not exhaustive. The individual in this position may perform additional or related duties as assigned. Operations Management • Understands, communicates, and achieves Corporate Key Performance Indicators (KPIs). • Ensures all team members (Lead, Transition Specialists) are properly educated on and are executing all Standard Operation Procedures (SOPs). • Creates and maintains site specific account plans in Monday.com, including targets/goals, obstacles, current events, and future strategic direction related to the PEA Next Level process. • Communicates with direct supervisor ongoing obstacles, challenges, successes, team achievements, and client needs. • Builds and supports a team culture of professionalism through ongoing team communication, collaboration, recognition, and feedback. • Proactively assists in the planning and organizing of each site’s team member’s day to day operations to execute against overall goals/objectives. • Participates and supports all ongoing client communication requirements. People Management * Provides recommendation as to the hiring, firing, advancement, promotion or any other change of status of employees assigned to their site. * Prepares, manages, or approves schedule for Lead team members and Transition Specialist (TS) team. * Provides leadership over site Lead(s) and TS team members, including call-ins, disciplinary action, performance reviews, paid time off, timecard management and reporting. * Supervises overall workflow efficiencies and operations. * Responsible for onsite technology (ex-iPads, PEA IT support-related matters * Ensures team has all necessary tools to effectively perform job duties. * Responsible for TS performance. Provides performance-based feedback to team members. * Leads team member huddles. * Communicates new business opportunities to direct supervisor. * Participates in hiring process by interviewing TS candidates and onboarding new team members. * Ensures each Transition Specialist submits “Wow” stories per requested timeframe. * Develops site TS Lead / TS Senior Lead skills and assigns (when appropriate) responsibilities that allow the Lead to function in a “higher” leader capacity and allow the Supervisor to focus on management requirements. * Represents PEA with site specific client leadership. Patient Engagement / Care Coordination (Face-to-Face and Telephonic Patient Goals) * Ensures Supervisor/Lead and team members understand patient assignment and tracking responsibilities for each active unit or area of the site. * Ensures utilization of all software functionality – i.e.: * Countdown to Discharge (C2D) and other applications appropriately to document completed activities and fulfill patient needs * Specific population indicators in C2D * Social determinants of Health in C2D * Software for assistance programs (coupons, vouchers, discount cards) to provide optimal savings/value for patient * PEA pharmacy software * Ensures all Next Level requirements are met/executed. * Ensures PEA Transition Specialists actively participate in hospital-specific rounds/huddles to obtain critical information and contribute as a collaborative member of the clinical care team/hospitalists (ex-communicates available medication programs, unrealized referral opportunities, etc.). * Ensures daily workflow procedures to ensure KPI thresholds are met/exceeded. CONTINUING EDUCATION & COMPLIANCE * Ensures compliance with PEA and hospital-specific policies, procedures, and training. * Maintains working knowledge of specified equipment, services, and supplies available per site. * Supports ongoing health system and PEA-required training. * Maintains compliance with all PEA and health system security and privacy (physical and electronic) policies in all work settings (onsite, remote, virtual). Policies include and are not limited to: phishing attacks / emails, social engineering, password protections / management practices etc. * Maintains compliance with procedures for reporting security incidents. * Maintains compliance with all PEA and health system patient safety and infection control policies. * Understands their role and responsibilities for privileged information. Qualifications and Requirements EDUCATION AND EXPERIENCE * High School Education or equivalent required * 2 years of management or supervisory experience strongly preferred * 6 months pharmacy technician or 1-year medical assistant / patient care technician / patient care coordinator / clinic front desk associate / nursing assistant / other healthcare or medical experience required * TS Lead experience required for WFD internal associates * Mission Control TS eligibility: must be in MC TS position for 1 year required, must Exceed Expectations in Next Level, must be in good company standing. Minimum TS 2 required – TS3 preferred for internal associates * Retail experience preferred * Associates and/or Bachelor’s degree will be considered in absence of medical experience KNOWLEDGE, SKILLS AND ABILITIES * Ability to work a flexible and/or rotating schedule, including, but not limited to, nights, weekends, and holidays. * Team members may be required to work during inclement weather (as directed by PEA and facility guidelines). * Ability to travel from location to location via personal vehicle. * Ability to conduct overnight stays as needed. * Excellent interpersonal skills: ability to connect with patients/families and multidisciplinary providers in order to build an environment of trust and collaboration. * Excellent communication skills allowing for optimal client and team member understanding and engagement. * Ability to manage multiple, complex patients and address diverse needs. * Participates in a culture that embraces creativity, productivity, communication, professionalism, and learning. * Ability to work in a fast paced, rapidly changing environment. * Creative problem-solving abilities; sound judgement and decision-making skills. * Consistently maintains a high-level of professionalism; positively reflects the PEA brand/organization, all times, internally among our team and externally to patients and clients. Computer Skills * Computer skills required: Microsoft Word, Excel, PowerPoint, and Teams. * Web-based tools (including, but not limited to, point of sale, pharmacy information systems, and clinical/EMR systems). * Applications on an iPad. ESSENTIAL JOB FUNCTIONS The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position operates in a healthcare setting, requiring: * Ability to be on feet frequently, standing, walking, and/or climbing up and down stairs 8-10 hours daily, throughout hospital facility. * Ability to attend work onsite as scheduled. * Ability to speak and hear. * Ability to enter and access information through iPad and/or electronic applications. * Ability to work in an environment in which you may come in contact with / be exposed to communicable diseases; accordingly, ability to follow required protection protocols. * Ability to receive required vaccinations (as required by PEA or hospital) unless approved for an exemption / reasonable accommodation. Key attributes for success in this role include strong communication skills and the capacity to work with patients, physicians, pharmacists, case management, and retail personnel with genuine care and empathy. About PEA: At Patient Engagement Advisors we’re changing the way health care is delivered – one patient engagement at a time. If the opportunity to participate in influencing the future of healthcare captures your imagination, we would like to hear from you! Come join our growing team where we empower our team members to "know the patient" ultimately to improve the patient's experience and clinical outcome. PEA Honors and Awards: * Recognized three years in a row as one of the fastest growing companies in America by Inc. Magazine. * Awarded by The American Business Awards for technology innovation. * Recognized in “Most Innovative Companies to Watch” by Silicon Review. Competitive salary and benefits (including Health, Dental, and Vision Insurance, Paid Time Off, 401k, Flex Spending Account, and more)

Responsibilities

The Site Supervisor manages day-to-day operations and team leadership across two healthcare locations to ensure successful patient engagement. Key duties include meeting KPIs, supervising staff, and fostering relationships with hospital leadership to improve patient care experiences.