DESCRIPTION

We have an excellent opportunity for a Site Support IT Technician to maintain, support and enhance the IT offering of this highly successful energy analytics consultancy. To be successful in this role you will need to provide high quality support to our users, ensure that our systems are properly administered and develop our existing infrastructure and processes. You will play a vital role in onboarding new starters and will be a friendly and approachable member of the IT team.
As you will be supporting our internal colleagues, this is an office-based role.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users internally and externally.
You will be able to work independently and be flexible to changing deadlines. Reliability and adaptability are vital for this dynamic role together with exceptional interpersonal, organisational and communication skills.
We are looking for someone who has a high attention to detail and can hit the ground running. This is a chance to gain experience within an organisation where individuals thrive on change and to work within an innovative and growing SME.

• A core component of this role will be to perform desk-side and remote user support, including end-user troubleshooting, laptop repair, application support and user onboarding and offboarding
• Deploy and administer user software and systems including Office 365, OneDrive/SharePoint, anti-virus software and video conferencing tools
• Manage, deploy and configure upgrades, software updates, and security patches
• Ownership of user onboarding and offboarding processes
• Support large company calls using Microsoft Teams and Zoom
• Monitor and maintain video conferencing equipment and network devices
• Support and develop seamless communications and relationships across the office, international offices, and external suppliers
• Provide a helping hand with ad-hoc operational tasks, including office moves and occasional furniture building
• Develop the company’s IT infrastructure, systems and policies to support the continued growth of the company
• Provide regular reporting capabilities communicating activities, achievements and project status