Site Support Specialist at Briljent

Springfield, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Instruction, Customer Service, Troubleshooting, Software Documentation, Technical Support, Communication, Adaptability, Computer Technology

Industry

Professional Services

Description

Description Are you the Go-To person when someone has a question about technology? Do you enjoy seeing the interesting, historical, and sometimes hidden gems throughout Illinois? Are you a positive person that enjoys making an impact on the community? Then keep reading! Briljent is seeking ON-SITE SUPPORT SPECIALISTS for a project throughout the State of Illinois. This project will involve in-state travel to local offices to support the "Go-Live" activities and implementation of a new computer system. Travel to facility for on-site technology training Help employees with questions on functions of new system Troubleshoot any issues with new system Provide training and high-level customer service to client employees Available July - September Requirements Experience training, teaching or instructing in a one-on-one or small group setting Able to adapt to different working environments Must understand software documentation, including user guides and design docs to learn the software solution Patience and a calming presence in the face of change and adversity Able to comprehend and retain new information Intermediate user of computer technology Reliable transportation to multiple offices within the state of Illinois Physical Requirements & Environmental Conditions: These physical demands must be met by an employee to successfully perform the essential functions of this job. Employee is regularly required to communicate, remain in a stationary position, and utilize technology tools such as a laptop computer for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Briljent is a solutions-based company. Solutions come from creative ideas; ideas come from being creative with differences. Briljent believes diversity and inclusion are critical to the success of the company. Employment at Briljent is based on merit and professional qualifications. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, veteran status, marital status or any other basis protected by federal, state or local law, regulation or ordinance.

Responsibilities

The Site Support Specialist will travel to local offices to provide on-site technology training and support for a new system implementation. Responsibilities include troubleshooting system issues and providing high-level customer service to client employees.