Site Support Specialist at Teksystems Global Services LLC

Olathe, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

35.0

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop, Support, Troubleshooting, Hardware, Customer Service, Technical Support, Active Directory, Help Desk, Service Desk, Windows 10, Networking Customer Service, Office 365, Servicenow

Industry

IT Services and IT Consulting

Description

Top Skills - Must Haves Desktop Support Troubleshooting Hardware Customer service Technical support Active directory Help desk Service desk Top Skills' Details- Must have CCNA (Cisco Certified Network Associate) or be willing to get it within 6 months (expense on candidate) - Onsite Support, helping end-users resolve in person issues that arise. - Address and resolve escalated issues from tier 2 support, which often involve more complex technical problems. - Will be require to go out of state for training / onboarding. Travel will be paid for. Secondary Skills - Nice to Haves Windows 10 Help desk support Networking customer service Office 365 Servicenow Description This is a combination of level 1 and level 2 Helpdesk/Tech Support. Top tickets will be pw reset, permission, printers/network devices, and hardware/software service. Daily breakdown will be 90% tickets and 10% project work. Skills Desktop, Support, Troubleshooting, Hardware, Customer service, Technical support, Active directory, Help desk, Service desk, Windows 10, Help desk support, Networking customer service, Office 365, Servicenow Top Skills Details Desktop,Support,Troubleshooting,Hardware,Customer service,Technical support,Active directory,Help desk,Service desk Additional Skills & Qualifications - Must be able to communicate with leadership. Looking for someone with a good personality who is confident with their work. - Looking for someone willing to learn and improve throughout this role. - Participate in training sessions and stay updated on new technologies and procedures. - "Jack of all trades" as they'll be working as onsite support. Job Type & Location This is a Contract to Hire position based out of Olathe, KS. Pay and Benefits The pay range for this position is $20.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Olathe,KS. Application Deadline This position is anticipated to close on Jan 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Site Support Specialist will provide onsite support to end-users, resolving in-person issues and addressing escalated problems from tier 2 support. The role involves handling tickets related to password resets, permissions, printers, network devices, and hardware/software services.