JOB DESCRIPTION

Do you have a strong passion for providing exceptional support combined with great technical flair? Are you ready to be the main point of contact for support of JYSK’s websites across 29 countries?
If so, you could be the ideal candidate for this job opening.
We are looking for a Site Supporter to join our dedicated and professional E-commerce & Omnichannel department. You will troubleshoot and respond to user inquiries and act as a behind-the-scenes specialist to help keep the websites running smoothly.

WHAT SHOULD YOU BRING

We are looking for a new colleague who:

• Has at least 2-3 years of experience with support, either from an E-commerce department or Customer Service
• Has attention to details and a natural approach to efficiency and prioritizing of day-to-day deliveries
• Is highly service minded and has a passion for support and problem solving
• Has great technical understanding and problem shooting skills
• Has experience with content management systems
• Is fluent in English – Danish language skills are seen as an advantage

ABOUT US

We believe our employees are key to our success. That is why we strive to offer development and possibilities of growing and finding new challenges within JYSK. Since our founder, Lars Larsen, opened his first store in Denmark in 1979, JYSK has expanded our global presence with stores and web shops in countries around the world.
Our three fundamental JYSK Values – Tradesman, Colleague and Corporate Spirit – express the behaviour and attitude that we can expect from each other. We trust each other, and we believe in Empowerment and freedom with responsibility. We also take pride in rewarding engagement and a great effort among our employees. With the right attitude, opportunities abound in JYSK.
JYSK wants to include everyone, no matter the age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and experience. Together, we secure our inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Because a great mix of minds, talents and unique personalities makes us a stronger team.
For more information, please visit our career page.

• Being the primary point of contact for support of JYSK’s 29 national websites
• Making sure that all incoming requests are handled and closed with the best possible solution for the business and our customers
• Having in-depth knowledge of IT systems and platforms used in E-commerce
• Taking part in coordinating bi-weekly IT releases
• Coordinate and handle various operations tasks in E-commerc