SITEC - Mobile Device Support Specialist - Camp Lejeune, NC at Peraton

Marine Corps Base Camp Lejeune, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

82000.0

Posted On

23 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mobile Device Support, Troubleshooting, Configuration Management, End User Support, Network Operations, MDM Administration, Logistical Support, Technical Documentation, Incident Escalation, Device Management, Wireless Technology, Operational Readiness, Customer Service, Training, Problem Resolution, Certificate Management, Mobile Device Hardware

Industry

technology;Information and Internet

Description

Responsibilities Peraton requires a Mobile Device Support Specialist to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located on Camp Lejeune, NC. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. The Mobile Device Support Specialist plays a pivotal role within our IT support team, providing mobile device support in line with the SIE OPORD. Duties include but are not limited to: Preparing, configuring, testing, troubleshooting, issuing, and receiving mobile communications devices and associated auxiliary devices. Investigating and integrating operational new technologies to increase efficiencies and operational readiness and effectiveness throughout the USSOCOM enterprise worldwide. Following the process to ensure that current vital USSOCOM, Component Command, and TSOC activities are accomplished. Providing services that encompass the management and monitoring of systems and networks critical to USSOCOM, Escalating incidents within the guidelines of USSOCOM regulations, policies, procedures, governance, and guidance. Providing support to laptops and tablets, including any associated wireless and cellular technology in accordance with policies and procedures. Submitting to DISA, requests for certificate issuance, and tracking and maintaining the validity and revocation of server-based certificates. Scheduling, configuring, and connecting users to DISA GVS and DVS Supporting mobility enabled devices, and peripherals supported by traditional, hybrid, or cloud environments both in dedicated office spaces and mobile devices, and on multiple impact levels and networks. Troubleshooting, repairing, and providing logistical support for existing mobile devices. Providing support on hardware, software, websites, and multimedia that is procured, developed, maintained, and delivered. Managing trouble tickets using the client designated corporate ticketing system Providing basic troubleshooting and problem resolution proficiencies in the following: Mobile Device Hardware and Software from multiple vendors such as Apple, Samsung, BlackBerry, and any other Mobile Device Operating Systems from multiple vendors. Managing cellular lines of service to include but not limited to; Correct charge for service plan, adding/removing lines of service and adjusting global plans as needed Administering MDM accounts directly related to the mobile device such in support of login Downloading users singing and encryption certs from DISA and install on the individual user’s device Troubleshooting and resolving mobile device issues or problems with device hardware and software Troubleshooting wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc. Providing input to design requirements associated with continued installation, integration, and testing of the smart phone information systems Assisting in maintaining a reference library to include, but not limited to, creating end user tips and tricks, creating and responding to end user FAQs, providing input to HQ USSOCOM Standard Operating Procedures (SOPs) Supporting HQ USSOCOM in developing and maintaining all technical and procedural documentation pertaining to client designated enterprise mobile device configurations, technical support, processes, and procedures Providing user familiarization and guidance for client designated enterprise mobile device functions as requested Escalating trouble tickets with the appropriate Tier 3 support when more advanced troubleshooting is required Configuring and enterprising enroll/activate client designated mobile devices with current client approved upgrades to device firmware, operating system patches and versions based on troubleshooting resolution and device reassignments Assisting with the enterprise mobile device refresh period by providing Tier 2 MDM support and enterprise deployment of client refresh enterprise mobile devices Adhering to client property processes in accordance with client policy Processing replacement devices (seed stock) between vendor and end users as required Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission Qualifications High School Diploma + 6 years experience, AA + 4 years experience, BS/BA+ 2 years experience. Significant relevant experience will be considered in lieu of formal education. DoD TS/SCI clearance is required DoD 8570-M IAT II Knowledge of iPhone, Samsung, and BlackBerry devices to include IOS and AOS and emergent technologies required. Previous experience as a mobile device technician to include support for senior level personnel required Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure. Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Responsibilities

The Mobile Device Support Specialist is responsible for preparing, configuring, testing, troubleshooting, issuing, and receiving mobile communications devices. This role also involves investigating new technologies to enhance operational readiness and providing support for various mobile devices and associated technologies.